Systems Support Technician I

Monaco Enterprises Inc•Spokane Valley, WA

3d•$19 - $29

About The Position

Monaco Enterprises, Inc., a Spokane-based manufacturer of fire, mass notification, and emergency management systems, is expanding its Systems Support team. The Systems Support Technician I supports the company's proprietary customer solutions and works with customers at their sites and over the phone. The role includes frequent domestic travel and occasional global travel, typically around 75%, and provides opportunities to work with customers worldwide. The technician supports proprietary Windows-based software, configures Ethernet networks and network devices, installs and mounts hardware, runs cabling, and provides customer training. The position also participates in rotating 24/7 on-call customer support, typically one week every six weeks, and requires learning fire alarm systems and code fundamentals and passing NICET 1 and 2 certifications. The position involves physical activity including walking, sitting, standing, bending, twisting, climbing stairs and ladders, and lifting and carrying equipment. Travel may require sitting for long periods during flights. Applicants must pass a pre-employment drug screening and background check, and be able to pass frequent background checks required for access to U.S. military installations worldwide. This is a safety-sensitive position.

Requirements

Associate of Arts degree in a technical field or equivalent technical experience.
Background in technology and/or networking troubleshooting.
Strong analytical and troubleshooting skills.
Strong writing, verbal, and customer communication skills.
Ability to work independently and collaboratively in a team environment.
Trustworthiness.
Motivation to learn, grow, and improve.
Willingness to follow established policies and procedures.
Positive attitude and an outwardly focused mindset.
Ability to pass frequent background checks to access U.S. military installations worldwide.
Willingness to adhere strictly to the company's drug-free workplace policies in accordance with the federal Drug-Free Workplace Act.
Ability to pass a pre-employment drug screening and background check.
Ability to meet the listed physical and sensory demands of the position.

Nice To Haves

Understanding of low-voltage electronics.

Responsibilities

Travel frequently domestically and occasionally globally, typically 75% of the time.
Support proprietary Windows-based software.
Support and configure Ethernet networks and network devices.
Safely mount and install proprietary hardware, including POE cameras and large-screen monitors, using ladders at customer sites.
Install other Monaco products, including panels and transceivers.
Run cabling infrastructure within facilities to support proprietary hardware and network solutions.
Assist customers with technical issues over the phone and at customer sites.
Provide formal and informal customer training for installed solutions.
Provide 24/7 on-call customer support on a rotating basis, typically one week out of every six weeks.
Learn fire alarm systems and code fundamentals and pass NICET 1 and 2 certifications.