Client Systems Support Technician

Sweetwater Sound • Fort Wayne, IN

6d • Onsite

About The Position

Sweetwater is seeking a Client Systems Support Technician to join its Client Operations team. The role handles a variety of IT tasks across the company, including maintaining, repairing, and troubleshooting desktops, laptops, printers, IP phones, and iOS and other mobile devices. It is a fast-paced position requiring strong customer service skills and composure in stressful situations. Relocation to Sweetwater’s campus in Fort Wayne, Indiana, is required.

Requirements

• Strong customer-facing communication skills in person, by phone, and via email.
• Self-motivation and a strong sense of ownership, urgency, and drive.
• Strong personal computer troubleshooting and problem-resolution skills.
• Basic understanding of IP networking and network troubleshooting skills.
• Passion for electronics and consumer products.
• Ability to improve processes and willingness to build and modify things.
• Ability to relocate to Sweetwater’s campus in Fort Wayne, Indiana.
• Sweetwater’s stated team-player qualities: customer focus, strong work ethic and urgency, attention to detail, continuous improvement, and commitment to personal and professional growth and helping colleagues grow.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Microsoft Windows competency and experience with Active Directory.

Responsibilities

• Provide hardware and software support for macOS and iOS devices.
• Maintain and troubleshoot printers, cameras, Raspberry Pi devices, Chromeboxes, and other technology.
• Identify and troubleshoot basic networking and telephony issues.
• Maintain, repair, and troubleshoot desktops, laptops, printers, IP phones, and mobile devices across the enterprise.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed