Laboratory Client Support Technician

ARUP Laboratories Career • Salt Lake City, UT

4d

About The Position

The Laboratory Client Support Technician provides technical and preanalytic support for a designated technical operations division and its clients. The position contacts clients about specimen information, including specimen integrity, volume, test clarification, and missing specimens, and serves as a supportive link between customers and other areas of the company. The technician supports specimen processing and problem resolution, assists customers with testing and available resources, and maintains professional, empathetic customer relationships. This role is in the Exception Handling department. The regular schedule is Tuesday through Saturday, 12:00 PM to 8:30 PM, for 40 hours per week. Training is Monday through Friday, 7:00 AM to 3:30 PM, for 8–10 weeks.

Requirements

• Ability to understand appropriate collection, handling, and transportation of specimens.
• Ability to accurately process specimens according to established procedures and evaluate specimen acceptability.
• Ability to communicate with customers and laboratories in a timely and courteous manner.
• Ability to use or develop proficiency with the listed laboratory information systems.
• Ability to provide customer education, guidance, and troubleshooting.
• Ability to maintain pre-analytic equipment and document cleaning and maintenance as required.
• Ability to communicate frequently with others.
• Ability to use personal protective equipment in a biohazard laboratory environment in accordance with applicable regulations and policies.
• Fine motor control for tasks such as picking, pinching, and typing; close, far, and peripheral visual acuity.
• Ability to perform sedentary work involving up to 10 pounds of force occasionally and negligible force frequently or constantly.
• Ability to stoop, reach, and occasionally move between work sites and within the office.

Responsibilities

• Understand appropriate specimen collection, handling, and transportation.
• Accurately process specimens according to established departmental procedures, including possible triaging, routing, and storage.
• Evaluate specimens for acceptability and follow procedures for specimens that do not meet acceptance criteria.
• Initiate problem resolution and process requests for add-on testing.
• Develop proficiency with laboratory information systems, including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
• Receive and initiate telephone calls to and from customers and laboratories in a timely and courteous manner.
• Provide verified test results available in the LIS to authenticated individuals when requested.
• Educate, guide, and troubleshoot for customers regarding available resources, testing, and application utility.
• Maintain competency with pre-analytic equipment, including maintenance and operation as needed for department support.
• Maintain the work area; clean bench tops and equipment as needed and at the end of each work shift, and document cleaning and maintenance as required.
• Serve as a liaison between technical sections and customers.
• Build and maintain customer relationships through positive, professional, and empathetic communication.
• Document customer communications, resolutions, issues, and appropriate follow-up.
• Perform other duties as defined.
• Comply with ARUP policies and procedures.
• Accurately identify samples, perform tests, and report results with absolute integrity.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed