Laboratory Client Support Technician- Processing

ARUP Laboratories Career•Salt Lake City, UT

About The Position

The Laboratory Client Support Technician provides technical and preanalytic support for a designated division of technical operations and its clients. The role serves as a supportive link between customers and other areas of the company, including by contacting clients about specimen integrity, volume, test clarification, and missing specimens. The technician must complete and demonstrate department-specific training and competency within six months. ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology, based in Salt Lake City, Utah. The organization serves more than one million patients each month and emphasizes accountability, integrity, service, excellence, diversity, professional growth, and continuous development. The position is in the Referral Testing department. Its regular schedule is Sunday through Wednesday, four 10-hour shifts, 40 hours per week, from 6:00 a.m. to 4:30 p.m. The eight-week training schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., 40 hours per week.

Requirements

Complete and demonstrate department-specific training and competency within six months.
Maintain absolute integrity in the accurate identification of samples, test performance, and reporting of results.
Use personal protective equipment in accordance with CDC and OSHA regulations and company and departmental policies in the biohazard laboratory environment.
College-level courses in medical terminology, biology, communications, or related life sciences are preferred.

Nice To Haves

College-level courses in medical terminology, biology, communications, or related life sciences.

Responsibilities

Understand appropriate specimen collection, handling, and transportation.
Accurately process specimens according to established departmental procedures, including triaging, routing, and storing specimens as needed.
Evaluate specimens for acceptability and follow procedures for specimens that do not meet acceptance criteria.
Initiate problem resolution and process requests for add-on testing.
Develop proficiency with laboratory information systems, including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receive and initiate telephone calls to and from customers and laboratories in a timely and courteous manner.
Provide verified test results available in the LIS to authenticated individuals when requested.
Educate, guide, and troubleshoot for customers regarding available resources, testing, and application utility.
Maintain competency with pre-analytic equipment, including its maintenance and operation, as needed for department support.
Maintain the work area; clean bench tops and equipment as needed and daily at the end of the shift, and document cleaning and maintenance as required.
Serve as a liaison between technical sections and customers.
Build and maintain customer relationships through positive, professional, and empathetic communication.
Document customer communications, resolutions, issues, and appropriate follow-up.
Perform other duties as defined.
Conduct oneself in compliance with ARUP policies and procedures.