Laboratory Client Support Technician- Processing

ARUP Laboratories Career•Salt Lake City, UT

About The Position

The Laboratory Client Support Technician provides technical and preanalytic support for a designated division of technical operations and its clients. The role contacts clients about specimen integrity, volume, test clarification, and missing specimens, and serves as a supportive link between customers and other areas of the company. The technician must complete and demonstrate department-specific training and competency within six months. ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology, based in Salt Lake City, Utah. The organization describes a culture focused on accountability, integrity, service, excellence, diversity, professional growth, and continuous development, with work that supports patients and advances in medicine. The position is in the Referral Testing department. The regular schedule is Monday through Friday, 10:00 AM to 6:30 PM, for 40 hours per week. The eight-week training schedule is Monday through Friday, 8:00 AM to 4:30 PM, for 40 hours per week. The work is performed in a biohazard laboratory environment and requires personal protective equipment in accordance with applicable regulations and company and departmental policies.

Requirements

Complete and demonstrate department-specific training and competency within six months.
Maintain absolute integrity in accurate sample identification, test performance, and reporting of results.
Comply with applicable CDC and OSHA requirements and company and departmental policies for personal protective equipment in a biohazard laboratory environment.
College-level courses in medical terminology, biology, communications, or related life sciences are preferred.

Nice To Haves

College-level courses in medical terminology, biology, communications, or related life sciences.

Responsibilities

Understand appropriate specimen collection, handling, and transportation.
Accurately process specimens according to established departmental procedures, including possible triaging, routing, and storage.
Evaluate specimens for acceptability and follow procedures for specimens that do not meet acceptance criteria.
Initiate problem resolution and process requests for add-on testing.
Develop proficiency with laboratory information systems, including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
Receive and initiate telephone calls to and from customers and laboratories in a timely and courteous manner.
Provide verified test results available in the LIS to authenticated individuals when requested.
Educate and guide customers, and troubleshoot questions about available resources, testing, and application utility.
Maintain competency with pre-analytic equipment, including its maintenance and operation as needed for department support.
Maintain the work area; clean bench tops and equipment as needed and at the end of each shift, and document cleaning and maintenance as required.
Act as a liaison between technical sections and customers, building and maintaining customer relationships through positive, professional, and empathetic communications.
Document customer communications, resolutions, issues, and appropriate follow-up.
Perform other duties as defined.
Conduct work in compliance with ARUP Policies and Procedures and maintain integrity in sample identification, test performance, and result reporting.