Systems Technician I

Educational Media Foundation•Franklin, TN

About The Position

K-LOVE is seeking a Systems Technician I to help maintain reliable, high-quality national radio broadcast and IT networks while building hands-on expertise in RF, IP, and control systems. The position supports network health, troubleshooting, equipment maintenance, documentation, and broadcast continuity, with direction and supervision for assigned technical work. The role may include scheduled shift coverage, on-call rotations, and event-based escalation support as assigned. K-LOVE describes every role as ministry and seeks candidates aligned with its faith, mission, vision, and values. Team members contribute to its mission of encouraging audiences to have a meaningful relationship with Christ. The company is a nonprofit, multi-platform media organization operating the K-LOVE and Air1 radio networks, with nearly 500 team members across its Nashville office and field locations.

Requirements

Demonstrable competence with basic principles of broadcast technology and network operations.
Proficiency in written and verbal English for effective asynchronous communication.
Ability to follow direction, provide status updates, and complete assigned tasks with minimal oversight.
Willingness to approach troubleshooting iteratively and communicate clearly about technical issues.
Positive, solution-oriented mindset and strong commitment to learning and team integration.
Strong organizational habits and self-motivation to manage work efficiently in a fast-paced environment.
Collaborative and flexible working style with a strong service mentality; must be a team player.
Excellent interpersonal skills and ability to develop sincere business and ministry relationships.
Strong written and verbal communication and presentation skills.
Demonstrated alignment with the ministry’s values and mission.
Agreement with the Company’s Statement of Faith, Mission, Vision, and Values.

Nice To Haves

Associate degree in IT Networking or Broadcast Technology, or equivalent experience.
Openness to mentorship and development through hands-on experience.

Responsibilities

Monitor network alerts and support basic system health across national broadcast and IT infrastructure using remote control platforms and network monitoring tools.
Assist in troubleshooting audio, RF, and control systems using standard diagnostic procedures, escalating complex issues as needed.
Perform supervised support tasks, including cable fabrication, labeling, soldering, and minor equipment-level repairs such as XLR, RJ45, and BNC cabling.
Update incident logs, work orders, and support tickets accurately; contribute to wiring diagrams and equipment records.
Collaborate with Field Team Members and Technology teams to support uninterrupted service and consistent broadcast quality.
Support preparation of transmitter and activity logs and assist with compliance-related reporting, including telemetry analysis, under direction.
Adjust Network Operations Center equipment and settings to support uptime, under direction.
Participate in scheduled shift coverage, on-call rotations, and event-based escalation support as assigned.
Engage proactively with teammates and contribute to a cooperative team environment and shared goals.
Perform other duties as assigned.