Communication Systems Technician I

Mobile Communications America•Huntsville, AL

About The Position

Mobile Communications America (MCA) is seeking a Communication Systems Technician to support its MSS division in the Huntsville, Alabama area. The technician installs, programs, repairs, maintains, designs, and upgrades communication systems for mission-critical customers, including public safety, healthcare, utilities, and manufacturing organizations. The role includes collaborating with customers and the service team, completing service tickets, making minor electronic-circuit modifications, and applying factory software or firmware updates. The technician participates in an on-call rotation and provides 24/7 technical support. The position has first-shift hours Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules. Travel is required as necessary to support company and customer needs. There are no direct reports.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills when working with end users and third parties.
Resourcefulness and willingness to seek assistance or guidance when needed.
Understanding of, or willingness to learn, two-way radio theory.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Proficiency with Microsoft Office.
Valid driver's license.
Ability to pass a seven-year background check, motor vehicle check, and drug screen.

Nice To Haves

Two-year degree in Electronics, IT, or an applicable subject.
P25 and/or MotoTRBO experience.
CET certification.

Responsibilities

Install, program, and maintain complex communication equipment.
Diagnose and repair system issues to restore communications for mission-critical customers.
Design and upgrade customer systems to current technologies and solutions.
Collaborate with the team, Service Manager, and customers.
Learn new communications technologies and equipment with guidance and mentorship.
Complete assigned service tickets properly and on time.
Make minor modifications to electronic circuitry as requested by customers.
Deploy factory software and firmware updates.
Participate in an on-call rotation and provide 24/7 technical support.
Travel as necessary to support company and customer needs.