Communication Systems Technician I

Mobile Communications America•Waycross, GA

About The Position

Mobile Communications America (MCA) is seeking a Communication Systems Technician to support its Mobile Communications Solutions (MSS) division in the Waycross, Georgia area. The technician installs, programs, maintains, repairs, designs, and upgrades communication systems for mission-critical customers, including public safety, hospitals, utilities, and manufacturing organizations. The position works with customers and the MCA team to restore communications, complete assigned service tickets, and deploy requested equipment or software updates. The technician will learn new communications technologies, participate in an on-call rotation, and provide technical support for critical systems. The role reports no direct reports.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Team-focused approach and commitment to meeting customer needs.
Strong communication skills for working with end users and third parties.
Resourcefulness and willingness to seek assistance or guidance when needed.
Understanding of, or willingness to learn, two-way radio theory.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Proficiency with Microsoft Office.
Valid driver's license.
Ability to pass a seven-year background check, motor vehicle check, and drug screen.

Nice To Haves

Two-year degree in Electronics, IT, or an applicable subject.
P25 and/or MotoTRBO experience.
CET certification.

Responsibilities

Install, program, and maintain complex communication equipment.
Diagnose and repair system problems and restore communications for mission-critical customers.
Design and upgrade customer systems using current technologies and solutions.
Collaborate with the team, Service Manager, and customers.
Learn and apply new communications technologies and equipment with mentoring as needed.
Complete assigned service tickets properly and on time.
Make minor electronic-circuitry modifications at customer request and deploy factory software or firmware updates.
Participate in an on-call rotation and provide 24/7 technical support.
Travel as necessary to support company and customer needs.