Communication Systems Technician I

Mobile Communications America•Albany, GA

About The Position

MCA is seeking a Communication Systems Technician I in the Albany, Georgia area to support its MSS division. The technician installs, programs, maintains, repairs, designs, and upgrades communication systems for mission-critical customers, including public safety, hospitals, utilities, and manufacturing organizations. The role works with customers, the Service Manager, and the team; completes assigned service tickets; makes minor electronic-circuit modifications and software or firmware updates; and provides on-call technical support for critical systems. The position is based in a work environment that includes indoor and outdoor conditions, varying temperatures and moisture levels, and potentially hazardous materials requiring personal protective equipment. First-shift hours are Monday through Friday, with occasional second- or third-shift work and weekends depending on project schedules. Travel may be required to support company and customer needs. The role has no direct reports.

Requirements

At least two years of experience diagnosing, repairing, programming, and installing mobile communications equipment.
Team-focused approach and a commitment to meeting customer needs.
Strong communication skills when working with end users and third parties.
Resourcefulness and willingness to seek assistance or guidance when needed.
Understanding of, or willingness to learn, two-way radio theory.
Experience operating testing equipment such as spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters.
Proficiency with Microsoft Office.
Valid driver’s license.
Ability to pass a seven-year background check, motor vehicle check, and drug screen.
Ability to meet the described physical demands, including frequently moving equipment weighing up to 50 pounds, working outdoors, and occasionally climbing a ladder.
Availability for first-shift hours Monday through Friday, with occasional second- or third-shift work and weekends based on project schedules; on-call work may be required.

Nice To Haves

Two-year degree in Electronics, IT, or an applicable subject.
P25 and/or MotoTRBO experience.
CET certification.

Responsibilities

Install, program, and maintain communication equipment and bring customer systems online.
Diagnose and repair system problems to restore communications for mission-critical customers.
Design and upgrade customer systems using current technologies and solutions.
Collaborate with the team, Service Manager, and customers.
Learn new communications technologies and equipment, including through mentoring.
Complete assigned service tickets properly and on time.
Make minor electronic-circuit modifications at customer request and deploy factory software or firmware updates.
Participate in an on-call rotation and provide 24/7 technical support.
Travel as necessary to support company and customer needs.