Pharmacy Systems Technician I

WellDyne•Lakeland, FL

About The Position

The Pharmacy Systems Technician I resolves user and support issues related to pharmacy robotic automation and helps ensure that business processes and quality standards are maintained. The role provides Tier I support for pharmacy hardware, software, network, and communications issues; monitors production systems and ticket queues; troubleshoots failures; and coordinates repairs and escalation with engineering teams, Level II technicians, and third-party vendors. The technician also supports preventive maintenance, software installations and updates, equipment and spare-parts readiness, documentation, and communication with pharmacy leadership. The position calls for a customer-service-oriented, patient, and adaptable team member who can train and work with pharmacy staff. Shifts listed are 7 a.m.–4 p.m. and 2 p.m.–11 p.m.; availability outside pharmacy hours and extended hours or weekends may be needed.

Requirements

Familiarity with desktop PCs, Windows, software installation, and hardware.
Ability to communicate with, train, and work with end users and build relationships.
Self-motivation and ability to work in a fast-paced environment.
Technician-level knowledge of installing, troubleshooting, and repairing electromechanical systems.
Ability to ensure related work is performed properly, efficiently, and cost-effectively.
Strong written and verbal communication skills.
Strong attention to detail in high-pressure situations.
General understanding of desktop, server, and network technologies.
Ability to work in a team and communicate effectively.
Excellent customer service and communication skills.
Knowledge of mechanical operations used to troubleshoot mechanical failures.
Excellent troubleshooting and problem-solving skills.
Ability to multitask and adapt quickly to changes.
Willingness to work extended hours or weekends when necessary.

Nice To Haves

Two to three years of experience in an IT or pharmacy support environment.
Familiarity with AutoBagger, Innovation Associates, RX Automated Solutions, and Flexlink.
Familiarity with pneumatic systems, including tubing and actuators.

Responsibilities

Perform Tier I troubleshooting and resolution for pharmacy-related hardware, software, network, and communications issues.
Monitor production pharmacy systems and ticket queues, and respond to issues as they arise.
Triage system problems and failures and determine an efficient path to restore optimal performance.
Coordinate with engineering teams and third-party vendors to address system issues.
Perform system repairs as needed.
Ensure tools, meters, other required equipment, and spare parts are available and ready.
Coordinate preventive maintenance activities and ensure requirements are completed.
Assist with software installations, upgrades, and patches.
Communicate ticket and incident status to pharmacy leadership.
Escalate service requests requiring vendor support.
Work with the Production Support Manager and Level II Technician to route requests to the appropriate resource.
Maintain daily and monthly logs of equipment repairs performed in the pharmacy.
Maintain and manage inventory of pharmacy-related spare parts.
Document system configurations and resolutions.
Improve customer service, perception, and satisfaction.
Be available outside pharmacy hours to resolve system issues as needed.
Perform additional duties as assigned.