Pharmacy Systems Technician I

WellDyne•Lakeland, FL

About The Position

The Pharmacy Systems Technician I resolves user and support issues related to pharmacy robotic automation and helps ensure business processes and quality standards are maintained. The role requires a positive, patient, customer-service-oriented approach and willingness to train and work with pharmacy staff. The technician provides Tier II support for hardware, software, network, and communications issues; monitors pharmacy systems and ticket queues; triages failures and works to restore optimal system performance. The position coordinates with engineering teams and third-party vendors, performs system repairs and preventive maintenance, and assists with software installations, upgrades, and patches. It also communicates incident status to Pharmacy leadership, routes and escalates requests, maintains repair logs and spare-parts inventory, and documents configurations and resolutions. The position is based in a typical office environment, with prolonged sitting at a computer and occasional high-stress interactions with customers or clients. Some travel may be required. Availability outside Pharmacy hours and willingness to work extended hours or weekends when necessary are expected.

Requirements

2–3 years of experience in an IT or Pharmacy support environment is preferred.
Familiarity with desktop PCs, Windows, software installation, and hardware.
Ability to communicate with, train, work with, and build relationships with end users.
Self-motivated, with the ability to work in a fast-paced environment.
Willingness to work extended hours or weekends when necessary.
Technician-level knowledge of installing, troubleshooting, and repairing electromechanical systems.
Ability to ensure related work is performed properly, efficiently, and cost-effectively.
Strong written and verbal communication skills.
Strong attention to detail in high-pressure situations.
General understanding of desktop, server, and network technologies.
Ability to work in a team and communicate effectively.
Excellent customer service and communication skills.
Knowledge of mechanical operations used to troubleshoot mechanical failures.
Excellent troubleshooting and problem-solving skills.
Ability to multitask and adapt quickly to changes.

Nice To Haves

Familiarity with AutoBagger, Innovative Associates, RX Automated Solutions, and Flexlink.
Familiarity with pneumatic systems, including tubing and actuators.

Responsibilities

Perform Tier II troubleshooting and resolution for pharmacy-related hardware, software, network, and communications issues.
Monitor production pharmacy systems and ticket queues, and respond to issues as needed.
Triage system problems and failures and determine a timely resolution path to restore optimal performance.
Coordinate with engineering areas and third-party vendors to address system issues.
Perform system repairs and ensure tools, meters, other required equipment, and spare parts are available and ready.
Coordinate preventive maintenance and ensure maintenance requirements are completed as needed.
Assist with software installations, upgrades, and patches.
Communicate ticket and incident status to Pharmacy leadership.
Escalate service requests requiring vendor support.
Work with the Production Support Manager and Level II Tech to route requests to the appropriate resource for timely resolution.
Maintain daily and monthly logs of equipment repairs performed in the Pharmacy.
Maintain and manage an inventory of Pharmacy-related spare parts.
Document system configurations and resolutions.
Improve customer service, customer perception, and satisfaction.
Be available outside Pharmacy hours to resolve system issues as needed.
Perform additional duties as assigned.