Systems Support Specialist

Woonsocket Health & Rehabilitation Centre•Woonsocket, RI

2d•$60,000 - $70,000

About The Position

This newly created role serves as the internal subject matter expert and systems administrator for the organization’s Paycom HRIS platform. The specialist manages the platform across Payroll, Talent Acquisition, Talent Management, Certifications, Communications, and Learning Management, supports data integrity and user adoption, and provides hands-on training to staff with varying levels of technical proficiency. The role also provides first-line internal support for the Matrixcare Electronic Health Record system and light day-to-day IT and hardware support throughout the facility.

Requirements

At least 2 years of experience in HRIS administration, systems support, or a hybrid HR/IT role.
Exceptional patience, empathy, and communication skills.
Ability to teach and support staff with varying levels of technical proficiency, including staff who may struggle with new technology.
Strong technical aptitude and ability to adapt to evolving and emerging technologies.
Proactive problem-solving mindset and ability to identify workflow bottlenecks and use system features to address them.

Nice To Haves

Deep, hands-on experience with Paycom is highly preferred.
Experience with Matrixcare or similar EHR platforms in a long-term care or skilled nursing facility setting is a strong advantage.

Responsibilities

Administer Paycom and manage daily operations across its active modules: Payroll, Talent Acquisition, Talent Management, Certifications, Communications, and LMS.
Promote Paycom user adoption and ensure data integrity.
Provide ongoing, hands-on training and coaching to department heads and staff; explain technical processes in an accessible way.
Troubleshoot Paycom user issues and liaise with Paycom support on higher-level issues, updates, and feature rollouts.
Manage digital tracking of employee certifications, licenses, and mandatory compliance training through the LMS.
Provide Tier-1 internal support for Matrixcare EHR.
Provision Matrixcare user accounts, assign security roles, and process off-boarding terminations.
Handle routine Matrixcare requests such as password resets, account lockouts, and user contact-information updates.
Assist clinical and administrative staff with basic Matrixcare navigation and troubleshooting.
Deploy, set up, and collect staff laptops and workstations.
Troubleshoot basic hardware and peripheral issues, including printer jams and connectivity problems.
Provide basic audiovisual and technology support for facility equipment.
Serve as a point of contact with the organization’s third-party IT provider.