Systems Support Specialist
About The Position
SK Food Group is seeking a Systems Support Specialist in Phoenix, Arizona, reporting to the Director of IT. The role maintains the IT infrastructure at the plant, including the internal network, workstations, peripherals, and servers, and supports local operations with IT issues. The specialist provides training and technical support for a Windows network of approximately 250 or more workstations, peripherals, mobile devices, and supported applications. The position also assists with business continuity and disaster recovery planning, user access administration, IT process documentation, the company VoIP phone system, PC performance monitoring, hardware capacity planning, and hardware and equipment contracts. The specialist performs on-site diagnosis and resolution of complex PC problems, coordinates with a Managed Services company on trouble tickets, and maintains the cell phone and other mobile-device program. Regular and predictable attendance is an essential function of the position.
Requirements
- Bachelor’s degree or two to four years of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency with printer drivers in both 32-bit and 64-bit versions.
- Familiarity with the latest versions of Exchange.
- Familiarity with VMware and SAN technology.
- Familiarity with wireless networks and devices, including handheld devices.
- Familiarity with network troubleshooting and diagnostics.
- Knowledge of current MS SQL Server versions.
- Excellent time management and task-prioritization abilities.
- Proven problem-solving skills.
- Ability to thrive in a fast-paced environment.
- Self-motivated learner.
- Ability to quickly become an expert.
- Aptitude for technology.
- Solid logic, writing, and language skills.
- Detail-oriented and organized.
Nice To Haves
- Certification in Microsoft products is preferred.
Responsibilities
- Train users and troubleshoot a Windows network of approximately 250 or more workstations, peripherals, and mobile devices.
- Provide user training and assistance for supported applications.
- Aid in developing business continuity and disaster recovery plans, maintain current knowledge of plan execution, and respond to crises in accordance with those plans.
- Add, delete, and modify user rights.
- Create and maintain documentation of IT-related processes.
- Assist in maintaining the company VoIP phone system.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
- Assist in developing long-term strategies and capacity plans for future computer hardware needs.
- Maintain current knowledge of hardware and equipment contracts and supervise contract-based installations.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems for end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Work with the Managed Services company to ensure trouble tickets are handled promptly and follow the approved technical workflow.
- Maintain the cell phone and other mobile-device program.
- Perform other duties as assigned.
- Maintain regular and predictable attendance.
Benefits
- Competitive salaries
- Health and welfare benefits package
- 401(k) retirement plan with company match
- Associate bonus programs
- Paid time off
- Paid holidays
- Paid parental leave
- Health and dependent care flexible spending accounts
- Dependent scholarship program
- Educational tuition assistance
- DailyPay access to earned pay sooner
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What This Job Offers
Job Type
Full-time
