Systems Support Specialist

SK FOOD GROUP • Tolleson, AZ

1d • Onsite

About The Position

The Systems Support Specialist maintains the information technology infrastructure for the plant location, including the internal network, workstations, peripherals, and servers, and supports local operations on IT issues. The role is based in Phoenix, Arizona, and reports to the Director of IT. It supports a Windows network with approximately 250 or more workstations, peripherals, and mobile devices, and provides training and assistance for supported applications. Regular and predictable attendance is an essential function of the position.

Requirements

• Bachelor’s degree from a four-year college or university, or two to four years of related experience and/or training, or an equivalent combination of education and experience.
• Proficiency with printer drivers in both 32-bit and 64-bit versions.
• Familiarity with the latest versions of Exchange.
• Familiarity with VMware and SAN technology.
• Familiarity with wireless networks and devices, including handheld devices.
• Familiarity with network troubleshooting and diagnostics.
• Knowledge of current MS SQL Server versions.
• Excellent time-management and task-prioritization abilities.
• Proven problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Self-motivated learner with the ability to quickly become an expert.
• Aptitude for technology.
• Solid logic, writing, and language skills.
• Attention to detail and organization.
• Regular and predictable attendance.

Nice To Haves

• Certification in Microsoft products preferred.

Responsibilities

• Train users, troubleshoot, and provide support for a Windows network of approximately 250 or more workstations, peripherals, and mobile devices.
• Provide user training and assistance for supported applications.
• Assist in developing business continuity and disaster recovery plans, maintain current knowledge of executable plans, and respond to crises in accordance with those plans.
• Add, delete, and modify user rights.
• Create and maintain documentation of IT-related processes.
• Assist in maintaining the company VOIP phone system.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Assist in developing long-term strategies and capacity plans for future computer hardware needs.
• Maintain current knowledge of hardware and equipment contracts and supervise contract-based installations.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for end users, and recommend and implement corrective hardware solutions, including off-site repair when needed.
• Work with the Managed Services company to ensure trouble tickets are handled promptly and follow the approved technical workflow.
• Maintain the cell phone and other mobile device program.
• Perform other duties as assigned.

Benefits

• Competitive salaries and a wide variety of benefits supporting health and welfare, retirement preparation, and work-life balance.
• Robust health and welfare benefits package.
• 401(k) retirement plan with company match.
• Associate bonus programs.
• Paid time off and paid holidays.
• Paid parental leave.
• Health and dependent care flexible spending accounts.
• Dependent scholarship program.
• Educational tuition assistance.
• DailyPay access to earned pay sooner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level