Cyber Systems Support Specialist
About The Position
Cole Engineering Services, a By Light company, seeks an experienced, on-site systems engineer to support the Persistent Cyber Training Environment (PCTE) platform. The role provides advanced IT support in a multifaceted, dynamic environment and ensures technical solutions align with customer objectives. The position supports systems at Unclassified, Sec/REL, and Top-Secret security levels and may require travel up to 25% depending on mission requirements. The platform support team uses Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform. The position supports IT service design, transition, and operation, while incorporating user feedback to improve customer experience. U.S. citizenship and an active Top Secret/Sensitive Compartmented Information clearance with a Counterintelligence Polygraph are mandatory under the government contract.
Requirements
- Bachelor's degree in a technical discipline such as IT, computer science, systems engineering, or software engineering from an accredited college or university; five years of experience may substitute for the degree.
- DoD 8570.01-M IAT Level II security environment certification, such as CompTIA Security+ CE, CISSP, or an equivalent certification, required within six months of hire.
- Strong written and verbal communication skills to collaborate with a team and support stakeholders.
- Meticulous attention to detail when entering user information, maintaining an error rate below 5%.
- Ability to address IT incidents precisely and promptly and analyze patterns to determine and address root causes.
- Ability to provide comprehensive reports on requests, resolutions, and progress to relevant stakeholders.
- Ability to provide professional-level support for IT, virtual environments, and network functions.
- Ability to work independently in a dynamic, fast-paced environment and collaborate with engineers of varying skill levels and experience.
- Ability to manage and execute service requests efficiently and deliver service in a timely manner.
- Five to eight years of directly related experience supporting help desk operations.
- U.S. citizenship.
- Top Secret/Sensitive Compartmented Information clearance with a Counterintelligence Polygraph.
Nice To Haves
- Expertise administering software systems in virtual machine and container-based hybrid cloud environments.
- Experience supporting configuration, execution, and troubleshooting of user-created virtual environments within PCTE.
- Proficiency in Red Hat Enterprise Linux Identity Management and Single Sign-On using Lightweight Directory Access Protocol.
- Experience maintaining and supporting networks in NSX/NSX-T.
- Experience configuring and maintaining Linux-based systems, including creating, modifying, and implementing scripts.
- Ability to prioritize and manage multiple tasks, projects, and demands concurrently.
- Proficiency resolving technical issues across diverse integrated software and hardware platforms.
- Flexibility to work different shifts and weekends.
Responsibilities
- Use Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform.
- Support IT service design, transition, and operation, aligning IT services with user needs.
- Incorporate user feedback to improve the customer experience.
- Provide support for systems categorized as Unclassified, Sec/REL, and Top-Secret.
- Address IT incidents promptly and accurately, analyze patterns, and identify and address root causes.
- Provide comprehensive reports to relevant stakeholders detailing requests, resolutions, and progress status.
- Provide professional-level support for IT, virtual environments, and network functions.
- Manage and execute service requests efficiently to ensure timely delivery and user satisfaction.
- Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
- Interact with customers, vendors, and developers to understand changing needs and operational requirements affecting the production environment, and deliver solutions.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Wellness program
- 401(k) matching
- Short-term and long-term disability coverage
- Employee Assistance Program
- Life insurance
- Education and training
- Generous leave policy, including 11 federal holidays, PTO, military leave, bereavement leave, and jury duty leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
