Cyber Systems Support Specialist

By Light HQ•Annapolis Junction, MD

1d•Onsite

About The Position

Cole Engineering Services seeks an experienced, on-site systems engineer to support the Persistent Cyber Training Environment (PCTE) platform. The role provides advanced IT support in a multifaceted environment and addresses technical challenges in alignment with customer objectives. The engineer supports systems operating at Unclassified, Sec/REL, and Top-Secret security levels. As a member of the platform support team, the engineer uses Jira Service Manager and vSphere to monitor and maintain the PCTE platform. The role applies a structured approach to service design, transition, and operation, aligns IT services with user needs, and incorporates user feedback to improve the customer experience. Travel may be required up to 25% of the time, depending on mission requirements.

Requirements

Bachelor's degree in a technical discipline such as IT, computer science, systems engineering, or software engineering from an accredited college or university, or five years of experience in lieu of a degree.
DoD 8570.01-M IAT Level II certification, such as CompTIA Security+ CE, CISSP, or equivalent; certification is required within six months of hire.
Five to eight years of directly related experience supporting help desk operations.
Strong written and verbal communication skills for effective teamwork and stakeholder support.
Meticulous attention to detail when entering user information, maintaining an error rate below 5%.
Ability to work as a self-starter in a dynamic, fast-paced environment and collaborate with engineers of varying skill levels and experience.
U.S. citizenship.
Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with a Counterintelligence (CI) Polygraph.

Nice To Haves

Expertise administering software systems in virtual machine and container-based hybrid cloud environments.
Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
Experience maintaining and supporting networks in NSX/NSX-T.
Experience configuring and maintaining Linux-based systems, including creating, modifying, and implementing scripts.
Ability to prioritize and manage multiple tasks, projects, and demands concurrently.
Ability to interact proficiently with customers, vendors, and developers to understand evolving needs and production operational requirements and deliver comprehensive solutions.
Proficiency resolving technical issues across integrated software and hardware platforms.
Flexibility to work different shifts and weekends.

Responsibilities

Use Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform and ensure peak performance.
Support the design, transition, and operation of IT services aligned with user needs.
Incorporate user feedback to improve the customer experience.
Address IT incidents promptly and precisely, analyze patterns, and identify and address root causes.
Provide comprehensive reports to stakeholders detailing requests, resolutions, and progress status.
Provide professional-level support for IT, virtual environments, and network functions.
Manage and execute service requests efficiently to ensure timely service delivery and user satisfaction.
Support the configuration, execution, and troubleshooting of user-created virtual environments within PCTE.

Benefits

Medical coverage
Dental coverage
Vision coverage
Wellness program
401(k) matching
Short-term and long-term disability
Employee assistance program
Life insurance
Education and training
Leave policy including 11 federal holidays, PTO, military leave, bereavement leave, and jury duty