Systems Support Specialist

Phoebe Putney Health System•Albany, GA

5d•Onsite

About The Position

Supports the revenue cycle systems manager with activities and duties related to revenue cycle systems, processes, and applications, in support of Phoebe’s strategy, vision, and values. The position is not remote. Work must comply with applicable Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations. The role supports administration of user identification and application privileges, software and system installations and enhancements, batch reporting and batch projects, and maintenance of current application users and system utilization. It also involves analyzing and troubleshooting software issues, communicating issues and trends to the revenue cycle systems manager, understanding equipment operation, and keeping equipment in working order. The specialist uses technology to increase productivity and adapts to new technology. The role requires timely documentation and submission of information, using appropriate terminology and a style and format suited to the intended readers. Additional duties include following attendance and departmental policies, maintaining job-related knowledge, attending meetings and required training, demonstrating applicable patient- and age-specific customer service competencies, and wearing protective clothing and equipment as appropriate.

Requirements

Associate degree in Business Administration or a closely related field, or at least 3 years of experience in a healthcare setting in lieu of an associate degree.
3–4 years of understanding of revenue cycle systems and application functions (required).
Obtain CPAR Certification within 20 months of hire.

Responsibilities

Support the revenue cycle systems manager in administering user identification and application privileges, and provide guidance to services as needed.
Collaborate on coordination of software and system installations and enhancements.
Support revenue cycle batch reporting development and activities related to batch projects as needed.
Maintain current users for applications and monitor system utilization.
Analyze and troubleshoot software issues and apply logic to solve problems.
Communicate issues and trends to the revenue cycle systems manager.
Understand equipment operation and maintain equipment in working order.
Use technology to increase productivity and adapt to new technology.
Document and submit required information and data promptly, tailoring documentation to its intended readers and users and following the required terminology, style, and format.
Follow hospital and departmental attendance and punctuality guidelines, policies, and procedures, and perform other duties as required.
Carry out job responsibilities in alignment with the organization’s core values, mission, and vision.
Maintain current knowledge in areas of responsibility, including specialty certification requirements, through self-education and ongoing educational programs.
Attend staff meetings and complete mandatory in-services, requirements, and competency evaluations on time.
Demonstrate applicable patient-care competencies and age-specific customer service skills for non-clinical areas.
Wear protective clothing and equipment as appropriate.