Systems Support Specialist

Arizona State University•Isla Vista, CA

5d•$50,000 - $54,000•Onsite

About The Position

The College of Integrative Sciences and Arts (CISA) seeks a motivated, service-oriented Systems Support Specialist to provide frontline technical support to faculty and staff and help maintain reliable technology services across the college. The role supports computer imaging, inventory management, workstation configuration, device deployment, and technology-related moves, primarily for Windows systems, with some support for Mac and Apple devices. The specialist collaborates with colleagues across CISA on technical and non-technical projects and supports day-to-day operations. Customer service, problem-solving, adaptability, organization, and collaboration are important; role-specific technical training will be provided. The position is based at Arizona State University’s Polytechnic campus and requires physical presence at that location. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; evenings and weekends may occasionally be required. Hybrid work may be available after three months, subject to business needs and leadership approval. The salary range is $50,000–$54,000, with the offer dependent on experience. ASU describes a benefits package that includes flexible work schedules, health and life benefits, a wellness program, tuition waiver for eligible staff and tuition reductions for spouses and dependents, disability and leave programs, employee assistance services, volunteer and professional development release time, disability resources, and a retirement program.

Requirements

Associate's degree and one year of experience appropriate to the area of assignment/field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
Customer service mindset, sound problem-solving skills, adaptability, organization, and ability to work collaboratively in a dynamic higher education environment.
Ability to support Windows systems and some Mac and Apple devices.
Physical presence at the Polytechnic campus.
Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.; evenings and weekends may occasionally be required.

Nice To Haves

Experience using operating system deployment and device management tools such as SCCM and JAMF.
Experience using work management or ticketing platforms such as Wrike to track requests, assignments, and project progress.
Knowledge of IT project management principles and ability to support technical initiatives from planning through implementation.
Knowledge of computer troubleshooting utilities, hardware and software compatibility requirements, and standard diagnostic practices.
Experience identifying and implementing technology solutions that improve efficiency, enhance service delivery, and reduce errors.
Knowledge of hardware and software support methods, troubleshooting techniques, and issue resolution practices across a range of devices and systems.
Strong work ethic and ability to work effectively independently and as part of a collaborative team.
Knowledge of Active Directory and NTFS File Permissions.
Experience troubleshooting laptop hardware and hardware driver issues.
Experience troubleshooting software and configuration issues.
Experience using help desk, service management, or data-tracking systems to document, monitor, and resolve support requests.
Experience creating and maintaining technical documentation, process guides, and user support materials.
Effective communication skills and ability to build and maintain positive working relationships.
Customer service skills, including responding to technical issues professionally, clearly, and effectively.

Responsibilities

Perform diagnostic analysis and technical troubleshooting to identify root causes and resolve administrative, software, and hardware issues.
Coordinate setup, configuration, and deployment of equipment for new employees across multiple platforms.
Provide desk-side and remote technical support for a variety of devices, escalating issues as appropriate.
Manage hardware inventory and support compliance with established policies and procedures.
Set up, maintain, and troubleshoot audio-visual systems for meetings, events, and instructional needs.
Collaborate with other ASU IT departments and campus partners to support service delivery and issue resolution.
Assist with coordinating faculty and staff office moves involving technology equipment and workstation setup.
Facilitate CISA surplus and salvage requests in accordance with university processes.
Manage inbound ticket triage and escalations to ensure timely and effective support.
Maintain accurate records of technical support activities and service requests in Wrike or other designated systems.
Train, guide, and support student employees assisting with IT operations and service functions.
Perform other duties and special projects as assigned.