Systems Implementation & Training Specialist

American Property Management • Bellevue, WA

25d • Onsite

About The Position

American Property Management is hiring a Systems Implementation & Training Specialist to develop and deliver employee training and support the implementation, configuration, and administration of property-management systems across its properties. The position also supports leasing performance, new property launches and acquisitions, recruitment and retention, system onboarding, and operational improvement. It is an on-site role with a Monday-through-Friday schedule of 7 a.m. to 4 p.m. Pacific Time; additional hours may be required to meet company or project needs. The role requires reliable commuting or plans to relocate before starting.

Requirements

• At least 5 years of multifamily property management experience within the last 10 years.
• At least 2 years of training and development experience.
• High school diploma or GED.
• Valid driver’s license.
• Exceptional attention to detail and organizational abilities.
• Effective communication and teamwork skills.
• Positive outlook and collaborative team approach.
• Responsibility and pride in work.
• Fluent English, with strong reading, speaking, and writing skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Must be able to work on site during scheduled hours and reliably commute or plan to relocate before starting.
• Flexibility to work additional hours may be required to meet company or project needs.

Nice To Haves

• Bachelor’s degree in a related field.

Responsibilities

• Develop and facilitate new-hire, leasing, customer-service, application, and ongoing employee training programs across APM properties.
• Conduct monthly staff and Fair Housing training, as well as weekly toolbox and huddle sessions; monitor training progress and completion during employees’ first 90 days.
• Support leasing performance by reinforcing company standards, improving closing ratios, maintaining occupancy goals, and overseeing property shopping results.
• Assist lease-up and acquisition communities with employee training, operational support, system setup, and property inspections.
• Support recruitment and retention through job fairs, candidate interviews, and employee development initiatives.
• Administer Grace Hill, including user access, training assignments, compliance tracking, property configurations, and invoice processing.
• Oversee setup, configuration, and ongoing administration of Yardi, RealPage, and EliseAI, ensuring system accuracy, functionality, and consistency across properties.
• Coordinate system onboarding for new properties and employees, including user permissions, workflows, integrations, troubleshooting, and vendor communication.
• Monitor system performance, data accuracy, reporting, and platform utilization, and identify opportunities for process improvement and employee training.
• Develop and maintain operational procedures, training materials, and system documentation.
• Collaborate across departments on system enhancements, branding initiatives, and operational improvements.

Benefits

• Competitive medical, dental, and vision benefits; the employer pays 85% of the employee’s premium.
• 401(k) contribution opportunity with an annual company match.
• Paid sick leave accrual of 1.33 hours for every 30 hours worked, approximately 11 days per year.
• Paid vacation starting at three weeks and increasing with tenure.
• 13 paid holidays, including two personal holidays of the employee’s choice.
• Training programs and development opportunities.
• Positive work environment where employee contributions are valued.
• Team-building activities and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED