Implementation & Training Specialist

VEHLO•, TN

About The Position

Vehlo is building technology for vehicle repair shops and brings together automotive brands including Text2Drive, Shop Boss, Rapid Recon, and Dealerlogix. Dealerlogix is a cloud-based service workflow platform for dealership service departments that integrates with dealer management systems to automate service lane, parts, and labor processes. The Implementation & Training Specialist owns the customer’s journey from installation through go-live and early adoption. The specialist travels to dealerships to install and configure Dealerlogix, train dealership service teams for their roles, and provide a prepared handoff to the Customer Experience team. The role helps dealerships realize value from the product quickly and confidently. The position requires travel of up to 85% of the time, including overnight and some weekend travel as install schedules require. A valid driver’s license and the ability to travel by air, car, or public transportation are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

3–5 years of experience implementing software and training end users, ideally in a dealership or automotive setting.
Working knowledge of dealership fixed operations, including service, parts, and the repair order process.
Familiarity with major dealer management systems such as CDK, Reynolds & Reynolds, or Dealertrack.
Ability to teach adults in person and virtually and present professionally to customers at all levels, from service advisors to dealership leadership.
Strong organization and follow-through, with the ability to manage multiple installations and timelines simultaneously.
Comfort using computers, tablets, and cloud-based software.
Ability to work independently while traveling and collaboratively with internal teams.
Valid driver’s license.
Ability to travel as needed, including by air, car, or public transportation.

Nice To Haves

Direct experience in a dealership service department or with a DMS-integrated product.
Experience delivering standardized training curricula or using a learning or ticketing platform.
Experience in a fast-growing or changing environment where processes are still evolving.

Responsibilities

Hold weekly pre-launch calls for upcoming installations and build and document each store’s readiness plan in the weeks leading up to launch.
Lead installations at customer dealerships and deliver role-based training using Vehlo’s standardized training modules.
Ensure each user understands their workflow responsibilities and role-specific best practices.
Respond promptly to post-launch training needs by phone, text, and webcast within service-level targets.
Complete a documented, warm handoff to the Customer Experience team after go-live.
Maintain deep knowledge of Vehlo’s training curriculum and keep current with product updates.
Share customer feedback that could improve training modules.