Systems Field Service Representative

Schneider Electric•Portland, OR

6d•Onsite

About The Position

Schneider Electric is hiring a Systems Field Service Representative for its U.S. Services business, focused on servicing equipment that supports power distribution and critical power infrastructure. The role involves working with customers, coworkers, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on Schneider Electric and third-party equipment, primarily at customer sites. This site-based position includes occasional nonstandard hours and guarantees 40 hours per week, with overtime. Regional and nationwide travel may be required, including overnight travel by vehicle or air. The company provides direct product training and training on the digital and physical tools used in the role. During the first 180 days, the representative will attend eight weeks of in-person training at Schneider Electric’s training facility in Dallas, Texas, with expenses paid. Online training and mentorship with a local-area mentor continue after training visits. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for professional use.

Requirements

Associate degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and AC and DC supply circuit components.
At least 7 years of field service repair and customer service involving UPS systems, power distribution and switchgear, automatic transfer switches, power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 7 years of Field Services experience or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies.
Safe driving and vehicle-operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
Ability to work outdoors in varied environmental extremes, including heat, cold, rain, and dust.
Ability to stand for extended periods, including while working in small confined spaces.
English proficiency sufficient to communicate with customers and team members.
Basic computer and systems proficiency, including Microsoft Outlook, Teams, Word, and Excel, and the ability to use company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Perform pre-site work, equipment startup, repairs, preventive maintenance, and field modifications.
Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance documentation, and startup data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Participate in ongoing product learning and training in the field and classroom.
Travel locally, regionally, or nationwide to support customers, including overnight travel by vehicle or air, as needed.
Assist senior technicians and support Project Management with larger system start-ups.
Collaborate with other Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues when required.
Follow company safety procedures and policies, including lockout/tagout; complete safety training on time; identify hazards; and report safety matters, incidents, and near misses to management or a safety representative.