Field Service Representative

Schneider Electric•Goodyear, AZ

4d•Onsite

About The Position

Schneider Electric’s Field Service Representatives work with customers, team members, and third-party partners to assemble, start up, diagnose, repair, modify, and perform preventive maintenance on company- and third-party-manufactured equipment. This site-based position is part of the U.S. Services business and focuses on equipment supporting power distribution and critical power infrastructure. Most work takes place at customer sites, with a 40-hour guarantee plus overtime and occasional nonstandard hours. The role includes pre-site preparation, equipment startup and repair, preventive maintenance, field modifications, troubleshooting with customers and internal or external partners, and completing service, expense, maintenance, and startup reports. Representatives may travel locally or nationwide, including overnight travel by vehicle or air; assist senior technicians and project managers with larger or more complex system startups; and help resolve operational issues when needed. Schneider Electric provides direct product and tool training, service vehicles, tools, uniforms, mobile devices, and laptops. Within the first 180 days, employees receive eight weeks of in-person training at the company’s training facility in Dallas, Texas, with expenses paid, followed by online and on-the-job training with a local mentor.

Requirements

Associate’s degree, trade or vocational certification, military training, or similar experience in an electrical-related discipline.
Ability to read blueprints and schematics.
Thorough understanding of AC and DC power principles and AC and DC supply circuit components.
At least 2 years of field service repair and customer service involving UPS systems, power distribution and switchgear, automatic transfer switches (ATS), power distribution units, or electrical, electromechanical, or electronics-related equipment.
At least 2 years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures and policies, including lockout/tagout and timely completion of safety training.
Safe driving and vehicle operation skills.
Skill in using test and diagnostic equipment.
Experience reading and interpreting schematics, drawings, and operation manuals.
Ability to write service reports, correspondence, and procedures; present information effectively; and respond to customer questions.
Ability to perform strenuous physical tasks, including bending, stooping, and lifting or carrying items weighing up to 40 pounds.
Ability to work outdoors in environmental extremes such as heat, cold, rain, and dust.
Ability to stand for extended periods and work in small confined spaces.
English proficiency sufficient to communicate with customers and team members.
Basic computer proficiency, including Microsoft Outlook, Teams, Word, and Excel, and ability to use company digital tools and resources.

Nice To Haves

NFPA-70E or OSHA experience.

Responsibilities

Prepare for service visits and perform equipment startup, repair, preventive maintenance, and field modifications.
Troubleshoot and solve problems with customers, electricians, sales partners, technical support, and District Service teams.
Complete field service reports, expense reports, preventive maintenance records, and startup data sheets.
Work with the Manager and/or Regional Service Director to resolve complex escalated issues.
Continue learning and training on products in the field and in the classroom.
Travel throughout the region or nationwide to support customers, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system startups.
Collaborate with Field Service Representatives and Project Managers on higher-complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Follow company safety procedures and programs; identify and report hazards, incidents, near misses, and other safety matters.