Field Service Representative

Saab•East Syracuse, NY

About The Position

Saab, Inc. is seeking an experienced Field Service Representative with a technical background and hands-on experience operating, maintaining, troubleshooting, and/or repairing radars, air and missile defense systems, command and control (C2) systems, or other advanced weapons systems. The role involves frequent short-notice travel, with some assignments lasting longer than two months. The representative must work effectively in demanding operational environments, independently and as part of a team, and deliver customer training in formal and on-the-job settings. The position supports Saab defense technologies and contributes directly to mission success. The position offers compensation of $72,000–$90,000. Saab considers the role’s responsibilities, location, market and business considerations, and the candidate’s experience, skills, and education or training when extending an offer. Candidates must be U.S. citizens and hold a current U.S. DoD SECRET clearance. Selected applicants may undergo a government security investigation and must meet eligibility requirements for access to classified information. Candidates must also pass a pre-employment drug screen. Saab describes its U.S. work as supporting the U.S. Armed Forces, the Federal Aviation Administration, and international and commercial partners. The company reports business units and local employees in ten U.S. locations. Saab emphasizes professional growth, diversity, and work-life balance.

Requirements

High school diploma.
At least 2 years of experience in a related field, or at least 4 years of relevant military service as an Air Defense or Battle Management system operator or maintainer.
Current U.S. DoD SECRET clearance.
U.S. citizenship.
Ability to lift, remove, and replace components weighing up to 50 pounds.
Ability to work effectively independently and as part of a team in demanding operational environments.
Ability to travel frequently on short notice; some assignments may last longer than two months.
Must pass a pre-employment drug screen.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree in an engineering discipline.
Experience operating, maintaining, troubleshooting, and/or repairing complex weapon and/or command and control components.
Ability to perform preventive and corrective maintenance according to established procedures.
Ability to identify, develop, and execute system troubleshooting or maintenance actions beyond the scope of written procedures.
Strong problem-solving and analytical skills for diagnosing and repairing radar components, hardware, and operating systems.
Proficiency with common diagnostic test equipment, including digital multimeters (DMM) and oscilloscopes.
Ability to recognize performance degradation and provide actionable recommendations to restore or enhance system efficiency.
Experience delivering customer training in formal and on-the-job settings.

Responsibilities

Diagnose, troubleshoot, repair, and debug complex systems using technical manuals, schematics, and reach-back support to address electro-mechanical issues.
Troubleshoot and resolve complex problems independently or collaboratively with team members.
Report design, reliability, maintenance issues, and bugs to design and software engineering teams.
Serve as the primary interface with customers while on site.
Support other company functions, including customer installation and training.
Deliver customer training on the operation and maintenance of Saab products.