Field Service Representative

United Finishes•San Antonio, TX

About The Position

Artisan Design Group (ADG), a Lowe’s company, is a national provider of interior finishing solutions for homebuilders and property management clients, offering design, procurement, and installation services. The Field Service Representative works with customers and installers to help ensure projects are completed on time and meet expected quality standards. The role supports ADG’s installer-centric culture and is important to the company’s performance as a contractor to the builder industry. The position promotes jobsite safety, monitors construction and installation progress, manages customer relationships, and addresses emerging issues. It serves as the primary contact for customer installation issues and on-site accidents or mishaps. The role also collaborates with operations and management teams to identify best practices. Supervisory duties are described in the posting, although the posting also states “None” under supervisory responsibilities. The role requires an undergraduate degree in business or a related field, though relevant experience may be considered instead. Candidates should have strong written and verbal communication skills, familiarity with operations, customer service, and subcontractor management, and knowledge of flooring installation systems used in single-family home construction. The work may involve moving among offices and jobsites, standing for extended periods, and lifting up to 50 pounds. General working conditions may include tight deadlines.

Requirements

Undergraduate degree in Business or a relevant field, or relevant experience in lieu of a college degree.
Excellent oral and written communication skills.
Functionality in operations, customer service, and subcontractor management.
Knowledge of flooring installation systems used in single-family home construction.
Highly collaborative and able to work well with others.
Ability to stand for long periods; reach with hands and arms; move among offices and jobsites; handle mail and documents; sit, stoop, kneel, and crouch; lift and move up to 50 pounds; and see well enough to discern differences in the quality of documents and products.

Responsibilities

Promote a safe, injury- and accident-free culture.
Provide updated status checks on stages of home construction.
Manage relationships with key customer contacts.
Initiate corrective action to address emerging issues.
Ensure installation quality is acceptable.
Serve as the primary point of contact for customer installation issues and on-site accidents or mishaps.
Work with the General Manager, Director of Operations, management team, and other managers and supervisors to identify best practices across functional areas.
Carry out supervisory responsibilities in accordance with company guidelines, policies, procedures, and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.