Systems Engineer / Level 6 or Level 7

Salesforce•Dallas, TX

About The Position

The Experience Systems Engineer administers and manages Finance systems and applications that support mission-critical business processes. The engineer serves as the primary process expert for their service area and collaborates with developers, business stakeholders, and other technology teams to support Salesforce’s end-to-end business processes. Daily work includes enterprise application support, resolving technical and functional system issues, analyzing trends and identifying enhancements to reduce support requests, and working with development teams to implement new or improved functionality. The role requires agility in managing multiple priorities. It also involves analyzing and resolving complex configuration, automation, data, security, and integration issues; conducting root-cause analysis and implementing preventive solutions; and identifying opportunities to automate manual processes and improve operational efficiency, including through AI and agentic workflow transformation.

Requirements

4–8+ years of hands-on expertise in at least one Workday Financials module: Accounts Receivable, Accounts Payable, Assets, General Ledger, or Banking and Settlement.
Working knowledge of Workday Security, Business Processes, Reports, Calculated Fields, the Integrations framework, Studio, BIRT, and EIBs.
Expertise in Workday fundamentals and Financials functional configurations.
Expertise handling production support cases at L2/L3, incident management, and problem management.
Certified Workday expert in at least one Financials module.
Experience in Accounting Center and Prism.
Familiarity with Workday Community and the latest Workday release features and enhancements.
Experience working in a SOX-compliant environment.
Demonstrated experience with AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.

Nice To Haves

Experience in global ERP implementation, especially implementations related to North America, EMEA, or APAC countries.
Experience in Enterprise Performance Management or Workday Adaptive Financial or Workforce Planning.
Experience working as part of a Scrum team using Agile development methodologies.
Knowledge of accounting principles and financial cloud applications.
Knowledge of the Salesforce platform or MuleSoft CloudHub.
Knowledge of Coupa, Concur, or other Financials SaaS applications.

Responsibilities

Administer and manage Finance systems and applications that support mission-critical business processes.
Serve as the primary process expert for the assigned service area.
Collaborate with developers, business stakeholders, and other technology teams in support of end-to-end business processes.
Provide enterprise application support and resolve technical and functional system issues.
Perform trend analysis and identify enhancements to reduce support requests.
Collaborate with development teams to implement new and enhanced functionality.
Handle production support cases, incident management, and problem management.
Analyze and resolve complex configuration, automation, data, security, and integration issues.
Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
Redesign processes to incorporate AI agents alongside human support engineers.
Identify opportunities to automate manual business processes and improve operational efficiency.