Systems Engineer / Level 6 or Level 7

Salesforce•Indianapolis, IN

About The Position

The Systems Engineer administers and manages Finance systems and applications supporting mission-critical business processes. As the primary process expert in their service area, the engineer works with developers, business stakeholders, and other technology teams to support Salesforce end-to-end business processes. The role involves enterprise application support, resolving technical and functional system issues, analyzing trends, identifying enhancements that reduce support requests, and collaborating with development teams to deliver new and improved functionality. The successful candidate must be agile and able to support multiple priorities.

Requirements

4–8+ years of hands-on expertise in at least one Workday Financials module, such as Accounts Receivable, Accounts Payable, Assets, General Ledger, Banking, or Settlement.
Working knowledge of Workday Security, Business Processes, Reports, Calculated Fields, the Integrations framework, Studio, BIRT, and EIBs.
Expertise in Workday fundamentals and Financials functional configurations.
Expertise handling L2/L3 production support cases, incident management, and problem management.
Workday certification in at least one Financials module.
Experience with Accounting Center and Prism.
Familiarity with Workday Community and the latest Workday release features and enhancements.
Experience working in a SOX-compliant environment.
Demonstrated experience with AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.

Nice To Haves

Experience with global ERP implementations, especially in North America, EMEA, and APAC.
Experience with Enterprise Performance Management or Workday Adaptive Financial or Workforce Planning.
Experience working on a Scrum team using Agile development methodologies.
Knowledge of accounting principles and financial cloud applications.
Knowledge of the Salesforce platform or MuleSoft CloudHub.
Knowledge of Coupa, Concur, or other Financials SaaS applications.

Responsibilities

Administer and manage Finance systems and applications that support mission-critical business processes.
Serve as the primary process expert in the assigned service area and collaborate with developers, business stakeholders, and technology teams.
Provide enterprise application support and resolve technical and functional system issues.
Analyze support trends and identify enhancements that reduce support requests.
Collaborate with development teams to implement new and enhanced functionality.
Handle production support cases, incident management, and problem management.
Analyze and resolve complex configuration, automation, data, security, and integration issues.
Perform root-cause analysis and implement preventive solutions.
Identify opportunities to automate manual business processes and improve operational efficiency.
Redesign processes to incorporate AI agents alongside human support engineers.