Systems Consultant - Training

ACV • Chicago, IL

2d • $81,000 - $85,000

About The Position

As a Systems Consultant - Training for ACV SaaS, you will drive product adoption, user proficiency, and operational success across automotive retail partners. The role delivers consultative training to help dealership personnel use ACV SaaS solutions, improve processes, and maximize product value. Training covers ACV/MAX, ClearCar, and VIPER, translating product capabilities into practical dealership workflows. The position requires strong knowledge of dealership operations and the ability to engage audiences from frontline employees to executive leadership. Regular travel is required, up to three weeks per month, for in-person training and operational support.

ACV is a technology company that provides a digital marketplace and data solutions for sourcing, selling, and managing used vehicles. The company describes its culture as people-first, collaborative, and focused on growth and autonomy. ACV offers medical and optional insurance benefits, paid leave, an employee stock purchase program, and a 401(k).

Requirements

• Ability to read, write, speak, and understand English.
• Exceptional written and verbal communication skills and ability to deliver effective training in person and virtually.
• Strong understanding of dealership operations, including inventory management, used vehicle acquisition, trade-in appraisal, and service department operations.
• Knowledge of service lane acquisition strategies and ability to train dealership personnel on effective acquisition workflows.
• Familiarity with automotive trade-in appraisal and vehicle valuation platforms, including KBB Instant Cash Offer, TradePending, or similar solutions.
• Ability to develop and maintain expertise in ClearCar and VIPER and train dealership personnel on their functionality, applications, and best practices.
• Strong presentation and facilitation skills, including communicating technical and operational concepts to audiences with varied experience.
• Consultative approach and ability to assess dealership needs, identify operational challenges, and deliver practical training.
• Strong organizational and time-management skills, including coordinating multiple training engagements and follow-up.
• Ability and willingness to travel up to three weeks per month, with requirements varying according to business needs.
• Collaborative approach and ability to work across departments under the guidance of the Director of Solutions.
• Valid driver's license and use of a validly registered and insured motor vehicle.

Nice To Haves

• Bachelor's degree or equivalent relevant professional experience.
• Experience training dealership personnel on automotive software, inventory management systems, trade-in appraisal tools, or dealership processes.
• Familiarity with ACV MAX, ClearCar, and related automotive technology.
• Hands-on experience with service lane acquisition programs and dealership vehicle-sourcing processes.
• Experience with automotive appraisal and acquisition platforms such as KBB ICO, TradePending, Accu-Trade, ACV, OVE, OPENLANE, BacklotCars, vAuto, AAX, Inventory Plus, VINCUE, and Dealerslink.
• Experience with automotive retail groups, dealership management teams, or automotive auctions.
• Experience developing and delivering structured training programs for small and large audiences.
• Proficiency with Google Workspace, Microsoft 365, Salesforce, and Zoom.
• Ability to engage dealership decision-makers and managers and build credibility through automotive industry knowledge.
• Strong analytical skills to evaluate system usage, user proficiency, and training effectiveness.
• Ability to adapt training to different dealership environments, operational structures, and levels of technical proficiency.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Conduct in-person and virtual training on ACV SaaS solutions, including system functionality, inventory management, reporting, vehicle acquisition strategies, and operational best practices.
• Train dealership teams on service lane acquisition processes to identify, evaluate, and acquire vehicles from service departments.
• Train dealership personnel on ClearCar trade-in appraisal workflows, vehicle valuation, customer engagement, and use in sales and acquisition operations.
• Develop and deliver VIPER training on product functionality, practical applications, and integration into dealership workflows.
• Provide role-specific training to dealership personnel, including general managers, used car managers, service managers, sales managers, and acquisition teams.
• Evaluate dealership processes and tailor training recommendations to improve efficiency, product adoption, and operational performance.
• Coordinate product launches with Major Account and Inside Account Executives, including training schedules, implementation support, and user readiness.
• Follow up for at least one month after training to reinforce knowledge, address challenges, and encourage sustained product use.
• Serve as a subject matter expert and lead individual and group training for users with varied experience levels.
• Analyze system utilization, user engagement, and operational performance after training to identify further education and support needs.
• Partner with dealership leadership to establish measurable success benchmarks and recommend improvements.
• Work with the Director of Solutions and account management teams to identify additional training opportunities among existing customers.
• Maintain familiarity with competing automotive technology solutions and industry best practices.
• Provide feedback to internal product and leadership teams about customer challenges, training needs, and product improvement opportunities.
• Maintain knowledge of evolving automotive retail processes, inventory acquisition strategies, and ACV SaaS products.
• Travel as business needs require, up to three weeks per month, to provide in-person training and consultative support.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal/ID protection, accident, and critical illness insurance.
• Uncapped vacation days; at least three paid sick days or applicable state or local paid sick leave; six paid company holidays; two floating holidays; parental leave; bereavement leave; jury duty leave; voting leave; and other paid leave as required by law.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed