Systems Consultant - Training

ACV•New York, NY

21h

About The Position

The Systems Consultant - Training for ACV SaaS drives product adoption, user proficiency, and operational success across automotive retail partners. The role delivers comprehensive, consultative training to help dealership personnel use ACV SaaS solutions effectively, improve existing processes, and maximize product value. It requires a strong understanding of dealership operations, especially inventory management, vehicle acquisition, trade-in appraisal, and service lane acquisition, and the ability to translate product capabilities into practical dealership workflows. The consultant conducts in-person and virtual training on ACV SaaS products, including ACV/MAX, ClearCar, and VIPER, for dealership employees and leaders. The role assesses dealership processes, tailors recommendations, supports product launches, follows up after training, and evaluates product usage and operational performance. It also collaborates with account teams and dealership leadership, shares customer feedback with internal teams, and maintains knowledge of automotive retail processes and competing technology solutions. Travel is required as business needs dictate, up to three weeks per month, with frequency varying based on customer needs, product launches, and training schedules.

Requirements

Ability to read, write, speak, and understand English.
Exceptional written and verbal communication skills and ability to deliver engaging training in person and virtually.
Strong understanding of automotive dealership operations, including inventory management, used vehicle acquisition, trade-in appraisal, and service department operations.
Knowledge of service lane acquisition strategies and ability to train dealership personnel to implement acquisition workflows.
Strong familiarity with automotive trade-in appraisal and vehicle valuation platforms, including Kelley Blue Book Instant Cash Offer (KBB ICO), TradePending, and similar solutions.
Ability to develop and maintain expertise in ClearCar and VIPER and train dealership personnel on their functionality, applications, and best practices.
Strong presentation and facilitation skills, including explaining technical concepts and operational strategies to audiences with varying experience levels.
Consultative mindset and ability to assess dealership needs, identify operational challenges, and provide practical training.
Strong organizational and time-management skills, including coordinating multiple training engagements and maintaining post-training follow-up.
Ability and willingness to travel up to three weeks per month as business needs dictate.
Collaborative team player able to work across departments under the guidance of the Director of Solutions.
Valid driver's license and use of a validly registered and insured motor vehicle required.

Nice To Haves

Bachelor's degree or equivalent relevant professional experience.
Previous experience training dealership personnel on automotive software, inventory management systems, trade-in appraisal tools, or dealership operational processes.
Familiarity with ACV MAX and ClearCar solutions and related automotive technology.
Hands-on experience with service lane acquisition programs, including identifying acquisition opportunities and developing dealership vehicle-sourcing processes.
Practical experience with automotive appraisal and acquisition platforms such as KBB ICO, TradePending, and Accu-Trade, and industry platforms such as ACV, OVE, OPENLANE, BacklotCars, vAuto, AAX, Inventory Plus, VINCUE, and Dealerslink.
Experience working with automotive retail groups, dealership management teams, or automotive auctions.
Experience developing, organizing, and delivering structured training programs for small and large audiences.
Proficiency with Google Workspace, Microsoft 365, Salesforce, and Zoom.
Demonstrated ability to engage dealership decision-makers and managers and build credibility through automotive industry knowledge.
Strong analytical skills to evaluate system usage, user proficiency, and training effectiveness.
Ability to adapt training approaches to different dealership environments, operational structures, and technical proficiency levels.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Conduct comprehensive in-person and virtual training on ACV SaaS solutions, including system functionality, inventory management, reporting, vehicle acquisition strategies, and operational best practices.
Train dealership teams on service lane acquisition processes for identifying, evaluating, and acquiring vehicles from service departments.
Train dealership personnel on ClearCar trade-in appraisal workflows, vehicle valuation, customer engagement, and use in sales and acquisition operations.
Develop and deliver VIPER training covering product functionality, practical applications, and integration into dealership workflows.
Provide role-specific training to general managers, used car managers, service managers, sales managers, acquisition teams, and other stakeholders.
Evaluate dealership processes and tailor recommendations to improve efficiency, product adoption, and operational performance.
Coordinate product launches with Major Account and Inside Account Executives, including training schedules, implementation support, and user readiness.
Conduct post-training follow-up for at least one month to reinforce knowledge, address challenges, and encourage sustained product use.
Serve as a subject matter expert and lead individual and large-group training sessions adapted to different experience levels.
Analyze system utilization, user engagement, and operational performance after training to identify further education and support needs.
Work with dealership leadership to establish measurable success benchmarks and recommend ways to improve results.
Collaborate with the Director of Solutions and account management teams to identify training opportunities among existing customers.
Maintain familiarity with competing automotive technology solutions, including trade-in appraisal and vehicle acquisition platforms.
Provide feedback to internal product and leadership teams about customer challenges, training needs, and product improvement opportunities.
Maintain knowledge of evolving automotive retail processes, inventory acquisition strategies, and ACV SaaS products.
Travel as business needs require, up to three weeks per month, to deliver in-person training and consultative support.
Perform additional duties as assigned.