Training Consultant

Caterpillar Inc.•Peoria, IL

10d•$97,530 - $146,290•Onsite

About The Position

Caterpillar’s Product Support and Logistics Division is seeking a Service Training Consultant for its Global Dealer Training team. The consultant develops dealer and customer capability across Caterpillar electric power systems, including generator sets, controls, and integrated power solutions. The role delivers technical learning to help the global dealer network safely and effectively support Cat electric power products, strengthen service excellence, improve system reliability, and support customers in critical power applications. The consultant delivers instructor-led, classroom, hands-on, and virtual training for dealers and internal audiences. Training topics include generator control systems, electronic data communications networks, mechanical and electrical troubleshooting, industrial communication protocols, and integrated power systems and control architectures. The consultant also assesses technician knowledge and practical skills, provides feedback, contributes to training improvements, and collaborates with engineering, product groups, and dealer stakeholders to identify needs and support new product introductions. The role supports the design and customization of technical training materials, incorporating product updates, engineering standards, electrical fundamentals, system integration, controls, and real-world field scenarios. It also assists the Learning Center Manager with training project proposals and budgets, may lead projects, negotiates with approved suppliers for project goods and services, and plans and coordinates assigned service training requirements. The position is based onsite in Peoria, Illinois, five days per week, with up to 15% domestic and international travel to training centers, dealerships, and customer sites. Relocation assistance and US work sponsorship are not offered.

Requirements

Knowledge of customer focus principles and ability to use customer needs and satisfaction considerations to develop customized solutions.
Knowledge of service excellence and customer service techniques, with the ability to meet or exceed customer expectations.
Knowledge of consulting techniques, roles, and responsibilities, and the ability to provide technical or business guidance to internal and external clients.
Ability to analyze situations and make productive decisions using informed judgment.
Effective communication skills, including the ability to convey, receive, and accurately interpret information and needs.
Knowledge of problem-solving approaches and ability to recognize, anticipate, and resolve organizational, operational, or process problems.
Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Knowledge of training processes and procedures and ability to implement training tasks and programs.
Ability to work independently as well as in teams.
Ability to travel up to 15% domestically and internationally.

Nice To Haves

At least 5 years of service experience in power generation.
Experience with Caterpillar equipment, generators, generator controls, switchgear, and energy storage devices.
Experience in technical training, field service, or product support within heavy equipment or industrial systems.
Experience supporting dealer networks or global training programs.
Strong knowledge of engines, generators, and basic electrical systems.
Experience with Caterpillar electric power products, including generator sets, controls, and switchgear.
Ability to communicate complex technical concepts to diverse audiences.
Knowledge of industrial communication protocols such as CAN and Modbus.
Background in structured troubleshooting.
Instructor certification, such as CIAP.
Passion for people development and a strong sense of responsibility, safety, and maintaining high standards.

Responsibilities

Deliver instructor-led technical training to Caterpillar dealers and internal audiences across multiple products and systems.
Facilitate courses on electric power systems, products, and solutions through classroom, hands-on, and virtual sessions.
Teach generator control systems, including configuration, HMI interfaces, and diagnostics; electronic data communications networks; and mechanical and electrical troubleshooting.
Train learners on industrial communication protocols such as CAN, Modbus, and Ethernet-based systems, as well as integrated power systems and control architectures.
Serve as a technical resource for dealer service operations and product understanding.
Support root cause analysis to improve product reliability and dealer service capability.
Conduct technical assessments of dealer technicians’ knowledge and hands-on skills, and provide structured feedback to improve capability and operational performance.
Use learner insights and field feedback to support continuous improvement of training programs.
Partner with engineering, product groups, and global dealer stakeholders to identify training needs.
Support new product introduction initiatives through targeted technical training.
Promote best practices in safety, installation, commissioning, and maintenance of power systems.
Travel to Global Dealer Learning training centers, dealerships, and customer sites worldwide to teach courses.
Support the design of technical training materials aligned with Caterpillar engineering standards and product documentation.
Customize training solutions based on dealer needs and product updates; create content on electrical fundamentals, system integration, and controls; and incorporate field insights and failure scenarios.
Assist the Learning Center Manager in developing service training project proposals and budgets.
Serve as project or product leader when a team effort is required to complete a project.
Negotiate with approved suppliers to obtain goods and services required for approved projects.
Advise and assist with planning, development, coordination, and production of assigned service training requirements.