Training Consultant

Caterpillar Inc.•Peoria, IL

10d•$112,710 - $169,060•Onsite

About The Position

Caterpillar’s Product Support and Logistics Division is seeking a Service Training Consultant for its Global Dealer Training team. The role develops dealer and customer capability across Caterpillar electric power systems, including generator sets, controls, and integrated power solutions. The consultant delivers technical learning that strengthens dealer capability, improves service quality and system reliability, and supports customer success in critical power applications worldwide. The position delivers instructor-led, classroom, hands-on, and virtual training to Caterpillar dealers and internal audiences. It provides technical instruction and support on generator controls, electronic data communications, mechanical and electrical troubleshooting, industrial communication protocols, and integrated power systems. The consultant also assesses technician knowledge and skills, contributes to root cause analysis and training improvement, collaborates with engineering, product groups, and dealer stakeholders, and supports new product introductions. The consultant supports technical curriculum and content development, adapting materials to dealer needs and product updates and incorporating field insights. Project duties include assisting the Learning Center Manager with proposals and budgets, leading project or product work when needed, negotiating with approved suppliers for project goods and services, and planning and coordinating assigned service training requirements. The role is based onsite in Peoria, Illinois, five days a week, and requires up to 15% domestic and international travel to learning centers, dealerships, and customer sites. Relocation assistance and visa sponsorship are not offered.

Requirements

Knowledge of customer focus, including aligning business decisions with customer needs and creating customized solutions.
Knowledge of service excellence and the ability to meet or exceed customer needs and expectations.
Knowledge of consulting techniques, roles, and responsibilities, and the ability to provide technical or business guidance to internal and external clients.
Knowledge of decision-making and critical-thinking processes and tools, and the ability to analyze situations and reach informed decisions.
Effective communication skills, including transmitting, receiving, and accurately interpreting information and needs.
Knowledge of problem-solving approaches and tools, and the ability to apply them to diverse situations.
Knowledge of relationship-management techniques and the ability to maintain healthy working relationships with clients, vendors, and peers.
Knowledge of training processes and procedures and the ability to implement training tasks and programs.
Ability to travel up to 15% domestically and internationally.
Ability to work onsite five days a week in Peoria, Illinois.

Nice To Haves

At least 5 years of service experience with power generation.
Experience with Caterpillar equipment, generators, generator controls, switchgear, or energy storage devices.
Experience in technical training, field service, or product support in heavy equipment or industrial systems.
Experience supporting dealer networks or global training programs.
Strong knowledge of engines, generators, and basic electrical systems.
Experience with Caterpillar electric power products, including generator sets, controls, and switchgear.
Demonstrated ability to communicate complex technical concepts to diverse audiences.
Knowledge of industrial communication protocols such as CAN and Modbus.
Background in structured troubleshooting.
Instructor certification, such as CIAP.
Passion for people development and a responsible, safety-focused approach to maintaining high standards.
Comfort working independently and as part of a team.

Responsibilities

Deliver instructor-led technical training to Caterpillar dealers and internal audiences across multiple product platforms and systems.
Facilitate courses covering electric power systems, products, and solutions.
Lead classroom, hands-on, and virtual training sessions for global learners.
Provide instruction on generator control systems, including ECS controllers, configuration, HMI interfaces, and diagnostics.
Train on electronic data communications networks and industrial communication protocols such as CAN, Modbus, and Ethernet-based systems.
Teach mechanical and electrical systems troubleshooting across Caterpillar equipment and serve as a technical resource for dealer service operations and product understanding.
Support understanding of integrated power systems and control architectures, and contribute to root cause analysis to improve product reliability and dealer service capability.
Conduct technical assessments to validate dealer technicians’ knowledge and hands-on skills, and provide structured feedback to improve capability and performance.
Use learner insights and field feedback to support continuous improvement of training programs.
Partner with engineering, product groups, and global dealer stakeholders to identify training needs.
Support new product introduction initiatives through targeted technical training.
Promote best practices in safety, installation, commissioning, and maintenance of power systems.
Travel to Global Dealer Learning training centers, dealerships, and customer sites worldwide to teach courses.
Support the design of technical training materials aligned with Caterpillar engineering standards and product documentation.
Customize training solutions for dealer needs and product updates; create content on electrical fundamentals, system integration, and controls; and incorporate real-world failure scenarios and field insights.
Assist the Learning Center Manager in developing proposals and budgets for service training projects.
Serve as project or product leader when a team effort is required to complete a project.
Negotiate with approved suppliers to obtain goods and services needed for approved projects.
Advise and assist with planning, development, coordination, and production of assigned service training requirements.