Training Consultant

Caterpillar•Peoria, IL

8d•Onsite

About The Position

Caterpillar’s Product Support and Logistics Division is seeking a Service Training Consultant for its Global Dealer Training team in Peoria, Illinois. The role supports dealer and customer capability across Caterpillar electric power systems, including generator sets, controls, and integrated power solutions. The consultant delivers technical learning experiences to help the global dealer network safely and effectively support Cat electric power products, strengthen service excellence, improve system reliability, and support customers in critical power applications. The consultant delivers instructor-led, classroom, hands-on, and virtual training to dealers and internal audiences. Training topics include generator control systems, electronic data communications networks, mechanical and electrical troubleshooting, industrial communication protocols, integrated power systems, and control architectures. The role also assesses technicians’ knowledge and practical skills, provides feedback, supports root cause analysis, and improves training programs using learner and field feedback. The consultant collaborates with engineering, product groups, and global dealer stakeholders to identify training needs and support new product introductions. Responsibilities include developing and adapting technical training materials, incorporating field insights and failure scenarios, promoting safety and service best practices, and supporting service training projects through planning, budgets, supplier negotiations, and project leadership. The position requires up to 15% domestic and international travel to training centers, dealerships, and customer sites, and is onsite five days a week. Relocation assistance and visa sponsorship are not offered.

Requirements

Knowledge of customer focus principles and the ability to use customer needs and satisfaction considerations to create customized solutions.
Knowledge of service excellence concepts and techniques and the ability to meet or exceed customer expectations.
Knowledge of consulting techniques, roles, and responsibilities and the ability to provide technical or business guidance to internal and external clients.
Knowledge of decision-making processes and critical-thinking tools, with the ability to analyze situations and make informed decisions.
Effective communication skills, including the ability to transmit, receive, and accurately interpret information and needs.
Knowledge of problem-solving approaches and techniques and the ability to apply them across diverse situations.
Relationship-management skills and the ability to maintain healthy working relationships with clients, vendors, and peers.
Knowledge of training processes and procedures and the ability to implement training tasks and programs.
Ability to travel up to 15% domestically and internationally.
Ability to work onsite five days a week.

Nice To Haves

At least five years of service experience with power generation.
Experience with Caterpillar equipment, generators, generator controls, switchgear, or energy storage devices.
Experience in technical training, field service, or product support within heavy equipment or industrial systems.
Experience supporting dealer networks or global training programs.
Strong knowledge of engines, generators, and basic electrical systems.
Experience with Caterpillar Electric Power products, including generator sets, controls, and switchgear.
Ability to communicate complex technical concepts to diverse audiences.
Knowledge of industrial communication protocols such as CAN and Modbus.
Background in structured troubleshooting.
Instructor certification, such as CIAP.
Passion for people development and a strong sense of responsibility, safety, and maintaining high standards.
Comfort working independently and as part of a team.

Responsibilities

Deliver instructor-led technical training to Caterpillar dealers and internal audiences across multiple product platforms and systems.
Facilitate classroom, hands-on, and virtual training on electric power systems, products, and solutions.
Provide specialized instruction on generator control systems, including configuration, HMI interfaces, and diagnostics.
Train learners on electronic data communications networks and industrial communication protocols such as CAN, Modbus, and Ethernet-based systems.
Teach mechanical and electrical systems troubleshooting across Caterpillar equipment and support dealer service operations and product understanding.
Support understanding of integrated power systems and control architectures, and support root cause analysis to improve product reliability and dealer service capability.
Conduct technical assessments to validate dealer technicians’ knowledge and hands-on skills.
Provide structured feedback to improve technician capability and operational performance.
Improve training programs using learner insights and field feedback.
Partner with engineering, product groups, and global dealer stakeholders to identify training needs.
Support new product introduction initiatives through targeted technical training.
Promote best practices in safety, installation, commissioning, and maintenance of power systems.
Travel to global dealer learning training centers, dealerships, and customer sites to teach courses.
Support the design of technical training materials aligned with Caterpillar engineering standards and product documentation.
Customize training solutions based on dealer needs and product updates.
Create technical content covering electrical fundamentals, system integration, and controls, incorporating real-world failure scenarios and field insights.
Assist the Learning Center Manager in developing proposals and budgets for service training projects.
Serve as project or product leader when a team effort is required for project completion.
Negotiate with approved suppliers for goods and services needed to complete approved projects.
Advise and assist in planning, developing, coordinating, and producing assigned service training requirements.