Systems Analyst II - 530957

The University of Alabama • Tuscaloosa, AL

14d • Hybrid

About The Position

The Systems Analyst II plans and configures low- to moderate-complexity software systems supporting the University’s administrative functions under moderate supervision. The role may support departmental and moderately critical applications, assist in developing processes, create workflows, and install, configure, support, and maintain integrations for vendor-supplied software systems. The analyst works on a team with departments, colleges, and customers across campus to support their needs, troubleshoot and resolve issues, and respond to questions and concerns in a timely manner. The position may also provide guidance and training to entry-level Systems Analysts.

As part of the Departmental Application Support team, the analyst primarily supports and develops processes within the Technolutions Slate CRM. The team supports Enrollment Management, the Graduate School, the Office of Teaching Innovation and Digital Education (OTIDE), and the Capstone Center for Student Success (CCSS). The analyst serves as primary and secondary support for various processes across the Slate instances supported by OIT, as well as supporting other applications and processes.

The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. It is eligible for hybrid work subject to University policy. The final candidate must pass a pre-employment background investigation, including review of information obtained from social media and other internet sources. A prior conviction does not automatically disqualify a candidate; prior convictions or negative behavioral red flags receive individualized review before a hiring decision.

Requirements

• Master's degree; or bachelor's degree and two years of IT system analysis experience; or associate's degree and four years of IT experience, including two years of IT system analysis; or high school diploma or GED and six years of IT experience, including two years of IT system analysis.
• Effective verbal and written communication skills.
• Ability to work with customer groups and users with varying levels of technical ability and understanding.
• Ability to manage work tasks and follow through to completion.
• Effective time management and ability to work on multiple projects simultaneously.
• Troubleshooting skills to analyze, track, and resolve issues.
• Ability to implement departmental third-party applications by analyzing installation and configuration documentation.
• Some understanding of relational databases.
• Ability to write and analyze SQL queries and reports using Oracle, MS SQL, or MySQL.
• Ability to analyze table data structures and data patterns to gain insights.

Nice To Haves

• Two years of experience in relevant IT fields, such as software application development and maintenance, relational database management systems, computer programming, web development, or system administration.
• Experience supporting moderately complex systems and troubleshooting application issues.
• Experience supporting or working with higher education administrative applications and tools, such as Technolutions Slate or a similar CRM product.
• Base knowledge of managing Windows Server applications, including IIS management and configuration, and base knowledge of Linux commands.

Responsibilities

• Plan and configure low- to moderate-complexity software systems supporting University administrative functions.
• Assist in developing processes and create workflows.
• Install, configure, support, and maintain integrations for vendor-supplied software systems.
• Collaborate with campus departments, colleges, customers, and team members to support user needs.
• Troubleshoot and resolve issues, and respond to questions and concerns in a timely manner.
• Support and develop processes primarily within the Technolutions Slate CRM.
• Provide primary and secondary support for processes across the Slate instances supported by OIT, along with other applications and processes.
• Support Enrollment Management, the Graduate School, OTIDE, and CCSS.
• May provide guidance and training to entry-level Systems Analysts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level