Systems Analyst - Epic Dorothy and Comfort

Mercy Medical Center • Baltimore, MD

17d • Hybrid

About The Position

Mercy Medical Center is hiring a Systems Analyst II certified in Epic Dorothy or Comfort. This hybrid position formulates and defines systems scope and objectives based on user needs, applying an understanding of industry requirements and applicable clinical, business, and infrastructure systems. The role involves systems that process confidential patient and quality-improvement information protected by federal and state law.

The analyst devises or modifies systems to solve complex problems while considering computer equipment capacity, capabilities, limitations, cost-effectiveness, and desired results. They analyze clinical, business, and user needs, regulatory and documentation requirements, and translate these into system requirement specifications for technical staff. The role leads IT deployment and optimization efforts aligned with the organization's clinical, infrastructure, and business performance-improvement objectives, and provides clinical, technical, or business subject-matter expertise to turn data into actionable knowledge in daily practice.

Requirements

• Bachelor of Science or Bachelor of Arts degree in a related field.
• Current experience and certification in Epic Dorothy or Comfort.
• Minimum of 2 years working with clinical and/or financial applications in a healthcare or physician-practice environment preferred, or 3–5 years of relevant clinical, business, or technical experience.
• Demonstrated progressive experience with information systems; healthcare environment experience preferred.
• Strong analytical and organizational skills, particularly in planning, communications, process redesign, and problem-solving.
• Proven ability to work with nursing, clinical providers, and technical and/or business professionals.
• Ability to work effectively with a diverse group of users with varying levels of computer expertise.
• Ability to implement and adhere to best practices in information technology system integrity and build standards.

Nice To Haves

• At least 2 years working with clinical and/or financial applications in a healthcare or physician-practice environment.
• Information systems experience in a healthcare environment.

Responsibilities

• Formulate and define systems scope and objectives based on user needs.
• Devise or modify systems to solve complex problems, considering equipment capacity, capabilities, limitations, cost-effectiveness, and desired results.
• Analyze clinical, business, and user needs, regulatory requirements, and documentation requirements.
• Translate requirements into system requirement specifications suitable for technical staff.
• Lead information technology deployment and optimization efforts aligned with clinical, infrastructure, and business performance-improvement objectives.
• Provide clinical, technical, and/or business subject-matter expertise to translate data into information and actionable knowledge.

Benefits

• Competitive health, prescription, vision, and dental benefits and wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and catch-up provision.
• Paid time off and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and employee wellness opportunities through the Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto and home insurance and Verizon plans.
• Mercy's Rewards & Recognition Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level