Epic Systems Analyst - Ambulatory

Highmark Health•Carolina, PA

1d•Remote

About The Position

This position configures, rolls out, and supports Epic Ambulatory applications. The analyst performs business and systems analysis, defines and documents requirements, designs systems, and resolves problems in collaboration with system end-users. The role plans, builds, tests, implements, and supports Epic software; analyzes system requirements; and evaluates workflows and user experience. It also maintains application environments, creates implementation documentation and training materials, and configures Epic environments to provide standardized workflows. The analyst addresses issues, performs routine maintenance, updates systems with functionality to meet end-user needs, and implements new technologies. The role guides and supports end-users, independently contributes to and manages small- to medium-sized projects, keeps stakeholders informed about assigned work, and conducts root-cause analysis for routine to moderately complex problems. The position is remote-based, with a stated travel requirement of 0%–25%.

Requirements

Three years of systems administration experience within one or more Epic modules.
Ability to handle analysis, design, system configuration, and testing tasks at basic to moderate levels of complexity.
Strong customer service skills.
Critical-thinking skills.
Effective written and verbal communication and interpersonal skills to establish collaborative working relationships.
Strong organizational skills in managing priorities.
Knowledge of project management principles as they relate to assigned tasks.
Associate degree, or two years of relevant work experience in lieu of an associate degree.
Epic application certification within six months.

Nice To Haves

Experience with Epic Ambulatory.
Three years of experience in the healthcare industry.
Bachelor’s degree in Computer Science, Information Systems, Healthcare, or relevant experience.
Epic Ambulatory certification.

Responsibilities

Plan, design/build, test, implement, and support Epic software.
Analyze and determine system requirements and specifications.
Perform and document workflow analysis and evaluate user experience.
Support and maintain application environments using domain knowledge.
Create and maintain implementation documentation and training materials.
Configure Epic environments to provide standardized, comprehensive workflows.
Correct issues, conduct routine maintenance, update systems with new functionality, and implement new technologies.
Guide and support end-users in using Epic and resolve end-user system issues.
Contribute to and manage small- to medium-sized projects independently.
Provide timely progress updates to stakeholders on assigned tasks, projects, and issues.
Conduct problem-solving and root-cause analysis for routine to moderately complex problems, identify solutions, and document them.