Sr EPIC Applications Systems Analyst, Ambulatory
About The Position
Collaborates closely with operational stakeholders and is responsible for the selection, development, implementation, testing, documentation, maintenance, and adoption of application software to effectively meet clinical or business information system needs. The role supports the Ambulatory cost center and includes project and meeting leadership, stakeholder engagement, product evaluation, application support, issue investigation, troubleshooting, configuration, documentation, training, and mentorship. The analyst leads or contributes to cross-functional workstreams, manages optimization requests, advises operational staff on application-related questions, and works with subject matter experts, caregivers, and vendors to evaluate and configure application features. The position also supports upgrades, testing, ticket triage, incident response, vendor software maintenance, end-user training materials, and continued professional development. Must be able to work off hours as needed and participate in an on-call rotation.
Requirements
- Bachelor's degree in Computer Science or a related field, or equivalent work experience.
- Epic Application certification(s), or ability to achieve certification(s) as required by the department.
- At least 3 years of experience with enterprise platforms such as EHRs, ITSMs, or ERPs.
- Strong problem-solving, time-management, and decision-making skills.
- Ability to maintain a positive attitude and remain solution-focused.
- Ability to work independently with minimal oversight.
- Ability to mentor less experienced team members.
- Ability to lead meetings and communicate effectively with users at all levels of the organization.
Nice To Haves
- Healthcare experience.
Responsibilities
- Proactively identify barriers to completing work and escalate issues with proposed solutions.
- Attend required meetings, take accountability for assigned follow-ups, and use closed-loop communication.
- Participate as a workstream lead on cross-functional projects and ensure tasks are completed within scope and project management guidelines.
- Run optimization requests, including scheduling meetings, identifying timelines, and allocating resources.
- Develop and maintain partnerships with operational staff and serve as a subject matter advisor for application-related questions.
- Lead discussions with subject matter experts, caregivers, and vendors to evaluate, design, and configure application features.
- Attend product demonstrations, assess functionality against customer requirements, and recommend software solutions.
- Facilitate application upgrades, including recommending new functionality to operational caregivers.
- Test new features and develop job aids for customer support and training.
- Investigate application and system configuration issues and develop and implement fixes.
- Participate in ticket triage and analysis to determine the appropriate workstream and assist with scoping.
- Troubleshoot application components within server configurations, including system services and interface jobs, and engage other teams as needed.
- Participate in critical incident response and escalate issues appropriately.
- Configure application features and security settings, and develop support documentation such as test scripts and workflow diagrams.
- Build relationships with third-party vendors to maintain vendor software.
- Develop documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
- Partner with the training team to create end-user training materials.
- Mentor less experienced team members and support their development.
- Learn and apply new skills, advance knowledge of current products, pursue application certifications, and stay updated on system configurations, emerging technology, and industry trends.
- Participate in department-defined professional development programs.
- Adapt to changing responsibilities and evolving project requirements.
- Work off hours as needed and participate in an on-call rotation.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
