Epic Credentialed Trainer – Ambulatory Applications
About The Position
The Epic Credentialed Trainer (CT) supports Catholic Health’s mission to deliver exceptional patient-centered care by ensuring end users across ambulatory practices are proficient in Epic EHR applications. The role trains physicians, advanced practice providers, nurses, medical assistants, front desk staff, and other clinical and administrative users in Epic Ambulatory modules and workflows. The CT delivers training and support, reviews training metrics and reports to identify improvement opportunities, recommends development strategies, and tracks progress. By bridging technology and operations, the CT helps maximize Epic adoption, reduce inefficiencies, and continuously improve provider and staff satisfaction. Training is delivered mostly onsite at training centers, clinics, and corporate offices. Flexibility may be required during system go-lives, upgrades, and optimization events, including evenings or weekends when needed.
Requirements
- Associate’s degree required.
- 2–3 years of Epic experience in an ambulatory setting, such as as an Epic trainer, system analyst, or informatics analyst.
- Familiarity with ambulatory workflows, including scheduling, registration, clinical documentation, ordering, and billing.
- Must complete the Epic Credentialing process, including proficiency testing and teach-backs.
- Ongoing participation in credential maintenance and version updates is required.
- Strong organizational and time-management skills.
- Commitment to Catholic Health’s values of compassion, integrity, collaboration, and excellence.
Nice To Haves
- Bachelor’s degree preferred in Education, Informatics, Healthcare, or a related field.
- Prior classroom instruction or adult education/training experience desired.
- Strong presentation and facilitation abilities using adult learning principles.
- Clear, approachable communication style that simplifies complex concepts.
- Data-driven mindset with the ability to analyze reports, track improvements, and document outcomes.
Responsibilities
- Facilitate in-person support and training for Epic Ambulatory, Haiku, and related workflows.
- Support physicians and staff with Epic personalization tools, including SmartTools, preference lists, order panels, and In Basket.
- Provide at-the-elbow training and support during upgrades and optimizations.
- Collaborate with Principal Trainers and Analysts to maintain lesson plans and tip sheets.
- Ensure training materials align with Catholic Health’s standardized ambulatory workflows and compliance requirements.
- Test and validate training environments for accuracy before instruction.
- Review training completion reports, end-user performance metrics, and feedback surveys to identify knowledge gaps or workflow challenges.
- Track training effectiveness and adoption progress, and recommend improvements.
- Partner with operational leaders to design targeted refresher training or workflow optimizations.
- Communicate effectively with staff at all levels, adapting delivery to clinical, technical, and administrative audiences.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
