Epic Systems Analyst - Ambulatory
About The Position
This role configures, rolls out, and supports Epic Ambulatory applications. It performs business and systems analysis, requirements definition and documentation, system design, and problem resolution, working with end-users to understand issues and implement solutions. The analyst plans, builds, tests, implements, and supports Epic software; analyzes system requirements and workflows; maintains applications and environments; and creates implementation documentation and training materials. The role configures Epic environments to provide standardized workflows, resolves issues, performs maintenance and updates, implements new functionality and technologies, and supports end-users. It also manages small- to medium-sized projects, communicates progress to stakeholders, and conducts root-cause analysis to resolve routine to moderately complex problems. The position is remote-based, with a stated travel requirement of 0%–25%.
Requirements
- At least 3 years of systems administration experience within one or more Epic modules.
- Associate degree, or 2 years of relevant work experience in lieu of an Associate degree.
- Epic Application Certification within 6 months.
- Ability to handle analysis, design, system configuration, and testing tasks at basic to moderate levels of complexity.
- Excellent customer service skills.
- Critical-thinking skills.
- Effective written and verbal communication and interpersonal skills to establish working relationships and foster teamwork.
- Strong organizational skills in managing priorities.
- Knowledge of project management principles as they relate to assigned tasks.
Nice To Haves
- Experience with Epic Ambulatory.
- 3 years of experience in the healthcare industry.
- Bachelor’s degree in Computer Science, Information Systems, Healthcare, or relevant experience.
- Epic Ambulatory certification.
Responsibilities
- Plan, design/build, test, implement, and support Epic software.
- Analyze and determine system requirements and specifications.
- Perform and document workflow analysis while evaluating user experience.
- Support and maintain environments or applications using domain knowledge.
- Create and maintain application implementation documentation and training materials.
- Configure changes within Epic environments to provide standardized, comprehensive workflows.
- Correct issues, conduct routine maintenance, update systems with new functionality, and implement new technologies.
- Guide and support end-users in using Epic and provide solutions to system issues.
- Independently contribute to and manage small- to medium-sized projects.
- Update stakeholders in a timely manner on assigned tasks, projects, and issues.
- Conduct problem-solving and root-cause analysis, identify solutions, and complete documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
