Systems Analyst II, Home Health

WakeMed Health & Hospitals • Raleigh, NC

1d

About The Position

WakeMed is seeking a Systems Analyst II, Home Health to support the design, build, implementation, optimization, and ongoing support of Epic applications. This role serves as a key liaison between Information Services, operational departments, end users, and vendors to ensure technology solutions effectively support patient care and business operations. The ideal candidate is a collaborative problem-solver with strong analytical skills, Epic application experience, and a passion for improving workflows and system performance.

Requirements

• Minimum of 3 years of Information Technology Systems Analysis experience.
• Strong analytical, troubleshooting, and customer service skills.
• Experience supporting enterprise software applications.
• Experience supporting Epic or other healthcare applications.
• Strong understanding of clinical and operational workflows.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to continuous improvement and service excellence.

Nice To Haves

• Associate degree in Technology, Healthcare, Business, or a related field.
• Epic Certification in area of responsibility.
• Relevant clinical, technical, or professional certification/licensure.

Responsibilities

• Analyze customer requirements and implement application enhancements and system changes.
• Configure, test, validate, and support Epic applications.
• Lead change requests and application optimization initiatives.
• Analyze department workflows, reporting needs, and operational processes.
• Recommend and implement technology solutions that improve efficiency and performance.
• Apply best practices to system design and lifecycle management.
• Provide high-quality Tier 2 support for assigned applications.
• Troubleshoot and resolve application and workflow issues.
• Collaborate with users, technical teams, and vendors to identify and implement solutions.
• Maintain documentation for application changes and support processes.
• Educate team members and stakeholders on system updates and enhancements.
• Develop report specifications and partner with report developers to support operational and regulatory reporting needs.
• Ensure reporting solutions meet business requirements and compliance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree