System Technician- Lead

WOW! Internet, Cable & Phone•Augusta, GA

18d

About The Position

Install, set up, test, maintain, service, and repair signal-processing equipment, fibers, and cables from the headend to the customer premises. The role includes maintaining and repairing fiber infrastructure and Cable Modem Termination Systems (CMTS), performing FCC system proof-of-performance tests, and analyzing system performance reports to direct preventive and remedial work. The technician also supports the planning, direction, training, and evaluation of Broadband Network Technicians and participates in an on-call rotation. The position requires safe and efficient work, compliance with FCC, NESC, OSHA, and company standards, and adherence to security procedures. It also involves customer service, maintaining accurate records and equipment inventories, caring for a company vehicle, and representing WOW! professionally. Other duties may be assigned, including cross-functional work. A high school diploma or equivalent is required, along with basic electronics knowledge and working knowledge of HFC network operation. Basic computer skills are required. Two to four years of experience and a related associate degree, or equivalent training and experience, are preferred. The work involves outdoor and indoor field conditions, including varied terrain and weather, elevated work, tight spaces, and physically demanding tasks such as climbing and lifting up to 90 pounds.

Requirements

High school diploma or equivalent.
Basic knowledge of electronics and working knowledge of HFC network operation.
Basic computer skills, including internet and email.
Ability to present technical information to a non-technical audience and work independently.
Ability to measure distances accurately using tapes and other measuring devices.
Ability to use assigned test equipment, including a signal level meter (SLM), leakage detector, volt-ohm meter, sweep receiver, underground locator, and TDR.
Ability to prioritize and organize assignments and responsibilities.
Ability to maintain accurate records, logs, reports, and work orders.
Ability to operate office equipment such as fax machines and copiers.
Ability to handle escalations and time-critical issues.
Ability to read street maps and system design prints.
Ability to work flexible hours as required, including evenings, weekends, and on-call shifts.
Valid driver’s license and good driving record.
Valid DOT certification, depending on state laws.
Ability to stand for most of the workday and work across varied terrain and in all types of weather.
Ability to carry tools and equipment, including gaffs, ladders, and tool belts; climb poles using gaffs, hooks, and climbing belts; and carry, climb, and operate an approximately 28-foot, 75-pound extension ladder.
Ability to work in tight spaces while bending, twisting, and reaching; perform work in elevated places such as roofs and utility poles; and work in poorly ventilated areas and extreme temperatures.
Ability to use hand tools such as drills, hammers, wrenches, and screwdrivers and work with small components.
Ability to differentiate wire sizes and colors and use close vision, peripheral vision, and focus adjustment.
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp; lift up to 90 pounds; and operate computer and test equipment.
Ability to work in environments with dust, dirt, noise, insects, and cleaning solutions; work safely near power lines and electrical equipment; and drive company vehicles safely.

Nice To Haves

Two to four years of experience.
A related associate degree, or equivalent training and experience.

Responsibilities

Perform all tasks and responsibilities safely and efficiently.
Set up, test, maintain, and repair fiber leading into the headend.
Install, set up, test, maintain, and repair Cable Modem Termination Systems (CMTS).
Perform FCC tests for system proof-of-performance.
Perform quality-control and safety audits.
Analyze system performance reports and direct preventive and remedial activities where indicated.
Assist in planning, directing, training, and evaluating Broadband Network Technicians.
Participate in an on-call rotation.
Identify and report noncompliance with FCC, NESC, OSHA, and WOW standards.
Maintain system security by following company procedures.
Provide superior customer service and complete tasks to WOW! quality standards.
Represent WOW! competently and professionally to customers, associates, and outside organizations.
Maintain professional appearance and behavior and excellent attendance.
Manage the company motor vehicle according to policy, including equipment and tool inventory, vehicle security, and vehicle maintenance.
Perform other assigned duties, which may include cross-functional assignments.