System Technician

WideOpenWest • Huntsville, AL

2d

About The Position

WOW! is hiring System Technicians to maintain and support its HFC network, keeping connections for homes and businesses reliable. This hands-on field role involves troubleshooting and repairing network systems, maintaining equipment, supporting outages and network expansion, and providing customer service. The position offers paid training and opportunities for career growth, including pay increases tied to certifications. Starting pay is $22.50–$27.50 per hour, based on skill and experience, with quarterly bonus opportunities.

Requirements

• Experience maintaining and troubleshooting or repairing HFC networks is highly preferred.
• Ability to explain technical concepts clearly to non-technical customers.
• Strong problem-solving skills and attention to detail.
• Comfort learning technical skills and using tools.
• Valid driver’s license with a clean driving record.
• Flexible schedule, including evenings, weekends, and an on-call rotation.
• Willingness and ability to work outdoors, climb ladders, work on poles or roofs and in tight spaces, lift up to 90 pounds, operate company vehicles safely, and work near electrical equipment and power lines.

Nice To Haves

• Experience in maintenance, troubleshooting, or repair of HFC networks.

Responsibilities

• Troubleshoot and repair HFC (Hybrid Fiber-Coaxial) networks.
• Test and optimize signal performance.
• Maintain network equipment, including nodes, fiber systems, and power supplies.
• Perform fiber splicing and activation.
• Handle outages and support emergency restoration.
• Conduct preventative maintenance and system balancing.
• Identify signal leakage and ensure compliance.
• Support network expansion and serviceability.
• Provide excellent customer service while representing WOW!.

Benefits

• Quarterly bonus opportunities.
• Pay increases with certifications; the company helps employees earn certifications.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off (PTO) and paid holidays.
• FlexPay.
• Tuition reimbursement.
• Employee discounts on WOW! services.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed