System Technician

Cable One•Prescott, AZ

1d•Onsite

About The Position

Cable One/Sparklight is hiring a System Technician to install and troubleshoot customer service drops and outlets at residential and business properties. The role includes an extensive training program with one-on-one and group instruction, access to company mentors, a company truck, tools, and uniforms. Technicians help customers stay connected by diagnosing and resolving signal and reception issues, ensuring proper upstream and downstream signal levels, and educating customers about their equipment and service options. The position requires field work in varied weather and confined spaces, along with ladder use and lifting. Technicians need a valid state driver’s license and a good driving record, and may need to work overtime and on-call. Employment offers a benefits package that includes medical, dental, and vision coverage beginning on the first day, paid time off, a 401(k) match, tuition reimbursement, and other perks. Compensation is described as total base compensation plus bonus of up to $19 per hour, based on the national average.

Requirements

Valid driver’s license in the state of application and a good driving record.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
Problem-solving ability and the ability to listen to customers and present solutions positively.
Flexibility to work overtime and on-call as needed.
Regular and predictable attendance.
For DOT-regulated positions, ability to meet and maintain company DOT program requirements, including passing a road test, driver-record safety review, drug testing, DOT physical, and past-employer safety performance history.
Successful completion of required background, drug, and reference checks.

Responsibilities

Install customer service drops or outlets in residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets.
Diagnose and repair reception performance issues and resolve problems from the customer’s equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
Suggest upgrades to existing services and educate customers about new or existing equipment.
Take on other duties as needed to support the company’s purpose, brand principles, and values.
Work overtime and on-call as needed.
Maintain regular and predictable attendance.

Benefits

Medical, dental, and vision plans beginning on the first day of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days; the posting also describes 20 days of PTO per year.
401(k) with a 100% company match up to 5% of eligible compensation, beginning the first day of service.
Group legal plan with identity theft protection.
Tuition reimbursement, up to $5,250 in the first year, with the amount increasing with tenure.
Relocation assistance for the right candidate.
Free cable and internet services for associates who live in a serviceable area.
Annual community support to organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Company truck, tools, and uniforms.
Training program and access to mentors.
Total compensation of base plus bonus up to $19 per hour, based on national average.