System Technician

Cable ONE•Prescott, AZ

1d•Onsite

About The Position

Cable One is hiring a System Technician to install and troubleshoot customer service drops and outlets at residential and business properties. The role includes an extensive training program with one-on-one and group instruction, access to mentors, a company truck, tools, and uniforms. Technicians use electronic test equipment and online diagnostic tools to diagnose reception issues, make repairs, and ensure appropriate upstream and downstream signal levels at customer premises. They also educate customers about equipment and suggest service upgrades. The position may involve other duties in support of the company’s purpose, brand principles, and values. The role requires customer service skills, problem-solving, a valid driver’s license and good driving record, regular and predictable attendance, and the ability to work overtime and on-call as needed. Physical work includes working in confined spaces, lifting up to 80 pounds, climbing ladders, and working in all weather conditions. Offers are contingent on background, drug, and reference checks. DOT-regulated hires must meet the company’s DOT program requirements, including a road test, driving-record review, drug testing, and DOT physical. The company describes its workplace as collaborative, inclusive, and focused on health, wellness, and work/life balance. Compensation is stated as total base compensation plus bonus of up to $19 per hour, based on the national average. Relocation assistance is available for the right candidate.

Requirements

Valid driver’s license in the state of application and a good driving record.
Ability to work overtime and on-call as needed.
Problem-solving ability and skill listening to customers and presenting solutions positively.
Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Regular and predictable attendance.
For DOT-regulated positions, ability to meet and maintain the requirements of the company’s DOT program, including passing a road test, driver-record safety review, drug testing, DOT physical, and past-employer safety performance review.
Successful completion of required pre-hire background, drug, and reference checks.

Responsibilities

Install customer service drops or outlets at residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets.
Diagnose and repair reception performance issues and resolve problems from customer equipment through the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on customer premises.
Suggest upgrades to existing services and educate customers about new and existing equipment.
Take on other duties as needed to support the company’s purpose, brand principles, and values.

Benefits

Medical benefits beginning on the first day of employment.
Dental and vision plans.
Life insurance for associates, spouses, and children.
Paid time off, including vacation, holidays, and personal/sick days; the posting describes 20 days of PTO per year.
401(k) with a 100% company match of up to 5% of eligible compensation, starting on the first day of service.
Group legal plan with identity theft protection.
Tuition reimbursement, up to $5,250 in the first year, with reimbursement increasing with tenure.
Opportunity to earn credits toward an associate degree while working.
Free cable and internet services for associates who live in a serviceable area.
Associate recognition and awards programs.
Advancement opportunities.
Relocation assistance for the right candidate.