System Support Specialist

SRS Distribution Inc. • McKinney, TX

3d • Hybrid

About The Position

The System Support Specialist role focuses on delivering exceptional technical support by diagnosing and resolving hardware and software issues efficiently, thereby reducing downtime and enhancing productivity. By collaborating with cross-functional teams and end-users, the Specialist fosters a secure, efficient technological environment aligned with business objectives, ultimately driving operational excellence and innovation within the organization.

Requirements

• High School Diploma, GED or equivalent required.
• 3+ years of experience supporting a fully integrated software solution (ERP)
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated adaptability to fast-paced, dynamic environments.
• 3 years in Agility/Application Support or similar role with a large scale enterprise environment.

Nice To Haves

• Bachelor’s degree in IT, Business, or related field preferred.
• Agility knowledge would be an advantage
• Experience with ServiceNow or other ITSM tools.
• Previous experience in the distribution industry would be ideal.
• Strong organization and time management skills.
• Strong interpersonal skills for interacting with team members and customers.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Bachelor’s degree in IT, Business, or related field preferred.

Responsibilities

• Provide excellent application support on the phone, in person and through ServiceNow ticket resolution.
• Ensure service levels are met.
• Keep the system running; respond to issues; answer user questions regarding system features, functionality, and provide resolutions to address issues.
• Ability to support and train on any product or software that interfaces with the ERP; engage all parties with troubleshooting when needed.
• Define problems, analyze symptoms, perform root cause analysis, and document resolution.
• Provide excellent customer service to customers and end-users.
• Support 3rd party products that interface with core ERP. Examples are Billtrust, Worldview, Saberis, Esker AP Automation, Avalara, Versapay and Worldpay.
• Assist with projects to implement or enhance software; help with software requirements gathering, design, documentation, unit testing and integration.
• Will assist in the planning, executing, and implementation for these projects.
• Train team on any new process or procedures and to keep team updated with new changes.
• Stand in for the Manager, assist and provide support.

Benefits

• Competitive weekly/bi-weekly pay
• discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• medical/dental/vision
• flexible spending accounts
• company-paid life and short-term disability
• optional long-term disability
• additional life insurance
• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Plan
• Paid Parental Leave
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED