Maritime System Support Specialist

United Support Services•Norfolk, VA

3d•Onsite

About The Position

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are adding to our maintenance team. As a System Support Specialist for our facility in the Hampton Roads, VA area, you will be responsible for providing Information Technology support services onboard U.S. Navy vessels and at associated facilities. USS offers competitive salaries and excellent benefits! Military Veterans highly encouraged to apply

Requirements

Possessing a valid and active Common Access Card (CAC) or Defense Biometric Identification System (DBIDS) Card, whichever is required by the U.S. Navy, at all times during the period of employment.
Associate’s Degree in Computer Science, Engineering, or related discipline.
Minimum 1 year experience providing workstation support for 500+ users required.
Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed.
Ability to learn quickly and work independently.
Experience with Windows 7 & 10 Workstations.
Experience with hardware repair (break-fix) and configuration/installation.
Experience in wireless network support.
Knowledge of LAN/WAN networking.
Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory, and related software.
Knowledge of Windows 7/10, Office 2010 and above, and various other applications for installation and support.
Knowledge of administrative skills for Windows 7/10, Microsoft Office, and Sophos Antivirus.
Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support.
Excellent customer service and problem-solving skills.
Excellent communication skills both verbal and written.

Nice To Haves

Active DoD security clearance.
MCSE/MCSA certification.
Certifications: Microsoft MTA, CompTIA A+, Network+, Security+.
Experience with SMS, Active Directory, and/or Group Policy.
Previous experience supporting a large call center environment.
Experience in a Tier 1/Tier 2 Help Desk or call center.

Responsibilities

Represents the Information Technology team when interacting with our customer and workforce.
Provides support for all Information Technology products and services.
Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communicating policy.
Determines the most effective manner to resolve personnel technical issues.
Engages in research and in-depth troubleshooting to resolve technical issues.
Consults with full-time staff when necessary.
Resolves support-related issues independently but may escalate complex and/or high-priority problems to the appropriate Information Technology team members for resolution.
Verifies that suggested solutions effectively resolve users' problems through verbal or email follow-up.
Provides assistance for personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages.
Per contract requirements, must be able to respond to urgent calls outside of regular working hours.
Other duties as assigned.