IT System Support Specialist

BayFirst National Bank•St. Petersburg, FL

1h•Onsite

About The Position

BayFirst National Bank is a full-service community bank dedicated to providing a wide range of high-quality banking services delivered in a personalized, friendly manner. Founded in 1999 and headquartered in St. Petersburg, Florida, we are a true community bank with the goal of becoming a one-stop shop and trusted financial resource for the communities that we serve. Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace. The IT System Support Specialist is responsible for performing and providing all functions related to bank hardware, software, and applications, including, but not limited to, maintenance and installation of business hardware, applications/software as needed. This position is located at our St Petersburg Office.

Requirements

Associate’s degree or greater in relevant field required
Ability to establish and maintain effective working relationships with all levels or coworkers
Effective analytical and problem resolution skills and highly effective communication skills
Broad understanding of information technology networks and applications
General knowledge of information security practices, regulations, policy, and technology best practices
Highly developed analytical skills
Provides exceptional customer service
Effective problem-solving skills
Detail oriented
Self-motivated
Maintains composure while handling a variety of duties, deadlines, and employee/customer needs

Nice To Haves

1-2 years’ experience
A+ Certification
Network+ Certification
Security+ Certification
Previous Banking Experience
Experience in Jack Henry Silverlake
Experience in Office365 – including Exchange Online, Team, OneDrive, SharePoint, Active Directory

Responsibilities

Fulfills a key role in providing Tier 1 & 2 support for internal staff for hardware and software solutions.
Deploy new hardware for new employees and replace antiquated hardware in a timely manner.
Miscellaneous duties as assigned.