IT Support Specialist
Adams Brown•Wichita, KS
•Onsite
About The Position
The IT Support Specialist performs technical support for the firm. This individual troubleshoots, repairs, and replaces both hardware and software components as needed. The IT Support Specialist, while working as a team, researches, evaluates, and promotes new technologies for the firm to enhance capabilities while reducing manual tasks. A certain degree of creativity and latitude is required. This role is on-site at our Wichita office.
Requirements
- An associate or bachelor’s degree in computer science or related studies; or equivalent combined experience and education is required.
- 1-2 years experience in IT Helpdesk environment, software support, development and/or automation.
Nice To Haves
- Client service oriented and participating team member (top priority)
- Ability to maintain confidentiality of the firm and client information
- Effectively communicate through oral and written means
- Demonstrated knowledge in repair and replacement of computer hardware, and accessories
- Experience and knowledge of troubleshooting applications like Office-365 suite, Adobe Acrobat etc.
- Understanding of enterprise network setups, functions and security awareness is desirable
- Desire to explore automation and scripting to increase functionality
- Experience using AI tools for research and troubleshooting
- Experience in accounting firm work environment and software is highly desirable but not required
Responsibilities
- Provides technology support/maintenance across the firm for hardware/software along with legacy platforms as needed
- Maintains and updates inventory of all IT assets (hardware, software, and peripherals), ensuring accurate tracking of asset ownership, location, and lifecycle status
- Leads the day-to-day support/maintenance of the VOIP Phone system
- Participates in research, evaluation, and promotion of technology as needed or as ad-hoc project
- Help develop training materials for all users to promote uniform experience
- Performs regular office visits to the assigned locations or as requested for onsite support
- Utilizes technical writing skills in creating and maintaining helpdesk knowledge-based articles
- Performs other duties as assigned
Benefits
- substantial paid-time-off
- comprehensive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
