IT Support Specialist

Holland & Knight LLP•New York, NY

3d•Onsite

About The Position

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager.

Requirements

3+ years Corporate Environment
3+ years Technical Support Experience
Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
Experience using and supporting Apple and Android mobile devices and OSes
Experience configuring and supporting printers and multifunction devices
Experience using ServiceNow to log IT Incidents
Network troubleshooting knowledge
General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
Experience supporting and troubleshooting audio-visual equipment
Strong customer service orientation, with a can-do attitude and follow-through skills
Possess analytical and problem solving skills
Work well with others in a team environment requiring minimal supervision
Strong overall written and oral communication skills
Ability to effectively contribute to project documentation
Ability to contribute and positively impact internal specialty support team or a major project
Capable of traveling for business and working in different H&K sites independently
Capable of lifting and moving equipment weighing as much as 50 lbs.
Ability to work onsite at H&K offices
IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience

Responsibilities

Support all PCs, phones, IT peripherals and IT infrastructure in the office
Document work in IT incident ticketing system thoroughly
Provide support to incidents that are escalated from IT Technicians or the Service Desk
Provide technical support during events, conferences and meetings, on site and off site as needed
Support office administration activities, projects and priorities as assigned
Participate with internal IT groups during projects and activities
Respond to power, HVAC, network and other outages, planned and unplanned in the office
Special projects and duties as assigned

Benefits

comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
life and AD&D insurance
short and long term disability insurance
tax-advantaged accounts for health care expenses, including FSAs and HSAs
FSAs for dependent care
health advocacy services
behavioral health and counseling resources for all family members
401(k)
profit sharing
backup dependent care
senior care planning support
resources for individuals with development disabilities and their caregivers
paid holidays and other paid time off, including paid leave for new parents