IT Support Specialist

Touro University New York•City of Middletown, NY

10d•$44,000 - $55,000•Onsite

About The Position

This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn.

Requirements

Basic knowledge of IT hardware, software, and networking.
Familiarity with audio-visual technology, including common AV setups and troubleshooting techniques.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

Nice To Haves

Experience with AV platforms such as Zoom, Microsoft Teams, or similar.
Understanding of video editing or basic multimedia production.
Basic knowledge of cabling and signal flow for IT and AV systems.

Responsibilities

Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems
Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices
Perform basic system updates, installations, and configurations
Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems
Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly
Troubleshoot and resolve AV issues during events or regular operations
Maintain accurate records of IT and AV equipment inventory
Document and track support tickets, solutions, and system changes
Report recurring technical issues and suggest potential improvements
Work closely with senior IT staff to learn and grow technical skills
Provide basic IT and AV training to end-users as needed