System Support Specialist

United Support Services•Kittery, ME

2d•Onsite

About The Position

United Support Services, Inc., founded in 2003, is an innovative engineering and technology business headquartered in San Diego, CA. We have an exciting new opportunity and are adding to our berthing and messing maintenance team. As a System Support Specialist for our facility on the Portsmouth Naval Shipyard in Kittery, Maine you will be responsible for providing troubleshooting assistance and problem resolution for workstations to include printers, desk phones, and company provided mobile phone questions in a variety of environments. Such assistance and resolution are provided for personal computers, mini/mainframe computers, client servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. USS offers competitive salaries and excellent benefits! Military Veterans highly encouraged to apply

Requirements

Possessing a valid and active Common Access Card (CAC), which is required by the U.S. Navy, at all times during the period of employment
Associate’s degree in computer science, Engineering, or related discipline
Minimum 1 year experience providing workstation support for 500+ users required
Ability to provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed
Ability to learn quickly and work independently
Experience with Windows 7 & 10 Workstations
Experience with hardware repair (break-fix) and configuration/installation
Experience in Wireless network support
Knowledge of LAN/WAN networking
Knowledge of Microsoft Office Suite, MS Windows Server 2008 and above, Active Directory & related software
Knowledge of Windows 7/10, Office 2010 and above and various other applications for installation and support
Knowledge of Administrative skills for Windows 7/10, Microsoft Office, Sophos Antivirus
Knowledge of Ethernet, cabling, hubs/switches, network protocols, printers, and multimedia presentation technologies support
Excellent customer service/problem-solving skills
Excellent communication skills both verbal and written

Nice To Haves

Active DOD security clearance
MCSE/MCSA certification
Certifications: Microsoft MTA, CompTIA A+, Network+, Security+
Experience with SMS, Active Directory and/or Group Policy
Previous experience supporting a large call center environment
Experience in a Tier 1/Tier 2 Help Desk or call center

Responsibilities

Represents the Information Technology team when interacting with our customer and workforce
Provides support for all Information Technology products and services
Answers questions, troubleshooting assistance, problem resolution, teaching or instructing others regarding software or hardware functionality, and communication policy
Determines the most effective manner to resolve personnel’s technical issue
Engages in research and in-depth troubleshooting to resolve technical issues
Consults with full-time staff when necessary
Resolves support related issues independently but may escalate complex and/or high priority problems to the appropriate Information Technology team members for resolution
Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up
Provides assistance with personal computers, mini/mainframe computers, client servers, LANs, WANs, and web pages
Per contract requirements, must be able to respond to urgent calls outside of regular working hours
Other duties as assigned