System Support Specialist

Leidos • Huntsville, AL

3d

About The Position

This System Support Specialist (SSS) position is responsible for providing troubleshooting assistance and problem resolution for computer systems in a variety of environments. Position will work under the direction of the center NEST MSFC Center Operations Manager in support of the NASA End-user Services & Technologies (NEST) program. Candidate will be responsible for delivering, installing, and troubleshooting hardware, operating systems, software, and integration issues of Personal Computers including Apple devices.

Requirements

• High School Diploma OR GED.
• 4 years of Information Technology (IT) Support experience.
• Professional communication skills – writing and verbal.
• Windows Operating System (current versions).
• Mac OS (current versions).
• US Citizenship is required and able to obtain Public Trust security clearance.

Nice To Haves

• Knowledge and experience with of NASA desktop compute environment and software suite.
• Usage of ServiceNow for handling Incidents and Service Request.

Responsibilities

• Deliver all new services to customers including mobile, print and computer services.
• Troubleshoot and resolve customer issues assigned to the employee.
• Interact daily with NASA customers to provide consult on NEST services.
• Initial problem identification and troubleshooting of system problems and primary interface to NASA customers.
• Provide system support and guidance to adjust or obtain services.
• Assist end users with hardware and software requests.

Benefits

• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED